Taleo Principal Analyst

TeleTech Holdings, Inc.; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

TeleTech Holdings, Inc. in Hyderabad invites an experienced Principal Analyst to own Taleo Enterprise Edition configuration, integrations, and support across recruiting modules.

You will lead end-to-end Taleo ATS implementations, manage data integrations with HRMS/ERP, and partner with stakeholders to deliver scalable solutions while ensuring compliance and strong reporting.

Qualifications

• 8–12+ years IT/HR systems experience with Taleo Enterprise Edition.
• Hands-on experience delivering full-cycle Taleo ATS implementations.
• Proven integrations with HRMS/ERP systems, background check providers, and job boards.
• Strong knowledge of recruitment lifecycle and stakeholder management.

Responsibilities

• Own and drive functional and technical ownership of Taleo across modules (OTAC, Onboarding, Career Sections, TCC).
• Lead design, configuration, testing, and rollout of Taleo features and enhancements.
• Manage Taleo upgrades, patches, and release cycles with minimal disruption.
• Develop Taleo reports and dashboards to support recruiting metrics and compliance.
• Coordinate integrations with HRMS/ERP, background checks, and job boards; ensure data integrity.

Skills

Taleo ATS

TCC

HRMS ERP integrations

Recruitment lifecycle

Stakeholder mgmt

Education

Bachelor's degree

Tools

Oracle ERP/HCM

XML/CSV integrations

Web services / APIs

Job description

Job Description - Taleo Principal Analyst (04DVB)

Job Description

Your potential has a place here with TTEC's award-winning employment experience. As a Principal Analyst working onsite in Hyderabad, India, you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in India says it all!

Job Title

Principal Analyst – Taleo Application (IT Enterprise Solutions)

Job Summary

We are seeking an experienced Principal Analyst to own the strategy, configuration, integration, and support of the Oracle Taleo Enterprise Edition (ATS) platform. The ideal candidate will bring strong functional command of the end-to-end recruitment lifecycle, deep hands-on expertise across all Taleo modules and features, and proven experience delivering full-cycle Taleo ATS implementations. This role requires a seasoned professional who can independently manage integrations with HRMS/ERP systems, background check providers, job boards, and career sites, while serving as the primary point of contact for stakeholders and external vendors.

Key Responsibilities

End-to-End Recruitment Process & Taleo Application Ownership

Own and drive functional and technical ownership of the Oracle Taleo Enterprise Edition platform across all modules, including Taleo Recruiting (OTAC), Onboarding, Career Sections (internal and external), and Taleo Connect Client (TCC).

Demonstrate strong functional knowledge of the complete recruitment lifecycle – requisition creation and approval, sourcing, candidate screening, interview scheduling, offer management, background verification, and onboarding – and translate this knowledge into effective Taleo configurations.

Lead the design, configuration, testing, and rollout of new Taleo features, workflows, and enhancements aligned to evolving recruitment and business needs.

Provide advanced production support and root-cause troubleshooting for issues related to requisitions, workflows, offers, career sites, and integrations.

Manage Taleo upgrades, patches, and release cycles, ensuring minimal disruption to live recruitment operations.

Taleo Connect Client (TCC) & Integrations

Serve as the hands-on subject matter expert for Taleo Connect Client (TCC), independently building, testing, scheduling, and troubleshooting inbound/outbound data integrations and exports/imports.

Design, build, and maintain integrations between Taleo and HRMS/ERP systems, including Oracle ERP/HCM, ensuring seamless data flow for candidate, requisition, and employee records.

Own integrations with background check providers, job boards/aggregators, and career site platforms, ensuring accurate posting, sourcing, and candidate data exchange.

Work with XML, CSV, flat-file structures, web services, and APIs to support integration development, monitoring, and error resolution.

Ensure data integrity, security, and compliance across all integration touchpoints in line with organizational and regulatory requirements.

Implementation & Project Delivery

Independently manage and execute Taleo ATS implementations end-to-end, from requirements gathering and solution design through configuration, testing, cutover, and hypercare support.

Prepare functional and technical specification documents, configuration workbooks, test scripts, and cutover/rollout plans.

Lead user acceptance testing (UAT) cycles, coordinate defect resolution, and manage go-live readiness.

Drive process improvement initiatives to optimize recruitment workflows, system performance, and user experience.

Act as the primary liaison between HR, Talent Acquisition, IT, and business leadership to gather requirements and translate them into scalable Taleo solutions.

Build strong working relationships with stakeholders across geographies, managing expectations, timelines, and priorities effectively.

Manage relationships with Oracle Taleo support, implementation partners, background check vendors, and job board/career site providers, including contract deliverables, SLAs, and issue escalation.

Communicate clearly and confidently with technical and non-technical audiences, through written documentation, presentations, and verbal updates to stakeholders and leadership.

Reporting, Compliance & Mentoring

Develop and maintain standard and custom Taleo reports and dashboards to support recruiting metrics, compliance reporting, and executive insights.

Ensure recruitment processes and system configurations align with applicable compliance requirements (e.g., EEOC, OFCCP, GDPR, and internal audit/SOX controls where applicable).

Provide technical and functional guidance to junior analysts and HR systems team members, and contribute to knowledge transfer, training, and documentation.

Required Qualifications

Experience

8–12+ years of overall IT/HR systems experience, with a significant portion focused on Oracle Taleo Enterprise Edition.

Proven track record of having managed and executed at least one full-cycle Taleo ATS implementation, in addition to multiple enhancement and support engagements.

Mandatory hands-on expertise with Taleo Connect Client (TCC), including building and troubleshooting integrations independently.

Demonstrated experience integrating Taleo with HRMS/ERP platforms (e.g., Oracle ERP/HCM), background check providers, job boards, and career sites.

Technical & Functional Skills

Strong functional command of the end-to-end recruitment process and how it maps to Taleo Recruiting, requisition lifecycle, candidate management, and offer processes.

In-depth, hands-on knowledge of Taleo application features and functions across Recruiting, Onboarding, and Career Sections.

Proficiency with XML, CSV, and data integration techniques, along with web services and APIs.

Experience with Career Section configuration, branding, and localization.

Strong reporting and analytics capability within the Taleo platform.

Soft Skills

Excellent written and oral communication skills, with the ability to present clearly to both technical and business stakeholders.

Strong stakeholder management skills, with the ability to influence, negotiate, and drive alignment across cross-functional and cross-geography teams.

Demonstrated vendor management experience, including managing SLAs, escalations, and deliverables with external partners.

Strong analytical, problem-solving, and decision-making abilities.

Ability to work independently, manage multiple priorities, and lead initiatives in a fast-paced environment.

Preferred Qualifications

Oracle Taleo certification(s).

Experience with Oracle HCM Cloud or Oracle ERP integrations.

Exposure to global recruiting processes and compliance requirements (GDPR, EEOC, OFCCP).

Prior experience in large enterprise or global HR/IT environments.

Education

Bachelor's degree in Information Technology , Human Resources, Business Administration, or a related field (or equivalent practical experience).

What You Can Expect

Supportive of your career and professional development

An inclusive culture and community-minded organization where giving back is encouraged

A global team of curious lifelong learners guided by our company values

Ask us about our paid time off (PTO) and wellness and healthcare benefits

And yes… a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view projects and ideas from different ***

Employment Requirements

TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength.