Systems Software Senior Engineer

TeleTech Holdings, Inc.; Hyderabad; On-site; INR 2,800,000 - 4,400,000; Full time

Benefits offered by this job

Career development support

Inclusive culture

Paid time off (PTO)

Wellness and healthcare benefits

Tuition reimbursement

Job summary

A global technology company is seeking a Senior Hybrid Cloud Engineer to modernize and lead operations in a hybrid cloud environment. This role involves managing and automating cloud infrastructure across various platforms, offering opportunities for significant impact. Candidates should have experience with major cloud providers, automation tools like Python and Terraform, and excel in a collaborative IT culture. The company supports professional development and values diversity in the workplace.

Qualifications

• Bachelor's degree in computer science, or a related field.
• Experience with major cloud providers such as GCP, Azure, or AWS.
• Knowledge of containerization tools like Docker and Kubernetes.
• Experience in implementing monitoring and observability tools.
• Proficient with Terraform, Ansible, Python, PowerShell scripts and code.
• Strong incident management, operations capabilities and ITIL familiarity preferred.

Responsibilities

• Lead the automation, management and operations of hybrid cloud software.
• Monitor and maintain hybrid cloud infrastructure systems.
• Support the company’s Hybrid Cloud ecosystem.
• Help modernize and improve the current systems.
• Provide 24x7 availability and on-call support as needed, including weekends on rotation.
• Mentor operations teams in automation, DevOps and SRE practices.
• Maintain excellent written and verbal communications in English.

Skills

Python

Ansible

Terraform

PowerShell

Cloud services (GCP, Azure, AWS)

Monitoring tools (Prometheus, Grafana)

Containerization (Docker, Kubernetes)

SRE principles

ITIL

Education

Bachelor's degree in computer science or related field

Master’s degree (preferred)

Tools

GCP

Azure

AWS

Docker

Kubernetes

Terraform

Ansible

Python

PowerShell

Prometheus

Grafana

Datadog

NewRelic

Job description

Job Description - Systems Software Senior Engineer (047XN)

Systems Software Senior Engineer

TTEC is seeking a Senior Hybrid Cloud Engineer to join the IT team in India. We’re a global company that is 46,000+ employees strong. Together, we are transforming the world of customer experience by helping our clients design and deliver simpler, more effective, efficient, and human customer service experiences that inspire customer loyalty and boost company profits.

Our global IT organization of 600 supports the entire enterprise that encompasses over 40,000 users across our businesses aligned in four pillars - Customer Care, Technology Services, Strategy Services, & Growth Services.

What You’ll be Doing

You’ll be helping us to modernize and improve our current systems to a more modern automated and DevOps/SRE type environment. You’ll be leading the way in bringing our environments to a full CICD model. You’ll be at the forefront managing TTEC’s journey into the Hybrid Cloud ecosystem!

The Senior Hybrid Cloud Engineer will automate, monitor, and maintain key Hybrid Cloud infrastructure systems in support of the overall organization. This position will be part of the Cloud Engineering team within the IT Infrastructure Engineering department. This position will report to the Cloud Engineering Manager.

During a Typical Day, You’ll

• Lead the engineering, managing and troubleshoot the daily automation, management and operations of our hybrid cloud software and systems, providing overall management and support of the environment to support our business operations.
• Maintains and liaison with our Cloud vendors' and system manufacturers to support application and operations teams to ensure satisfactory support uptime levels and resolution of issues.
• Utilize your knowledge and experience with automation and environment management technology, such as Python, Ansible, Terraform and PowerShell, to provide the company’s highest level of service and operational functionality.
• Manage the ongoing support and configuration of all elements of the company’s GCP, Azure and private data center environments.
• Implements and maintains data in the cloud and our data center to provide for the 24x7x365 availability of the technology environment. Provides on‑call support as per team’s need, may also include occasional weekend work on a rotational basis.
• Mentor the overall operations team in the ways of automation, DevOps and SRE methodology.
• Exceptional documentation and communication skills in English.

What You Bring to the Role

• Bachelor's degree in computer science, or a related field
• Experience with core services of any major cloud providers such as GCP(Preferred), Azure, AWS and experience with containerization tools (Docker, Kubernetes).
• Knowledge of implementing monitoring/Observability tools such as Prometheus, Grafana, Datadog, NewRelic or similar.
• Experience in implementing SRE principles in production landscape, including setting SLO, SLI and error budget for distributed microservices architecture.
• Professional understanding of software and code repositories and integrating / augmenting Terraform, Ansible, Python and PowerShell scripts and code.
• Strong service management and operations capability with experience in handling production incidents and ability to analyze, correlate and identify service automation needs and operational gaps. ITIL Certification preferred.
• Strong understanding of security principles, access controls, identity life cycle and regulatory compliance. Experience working with IaC tools like Terraform is advantageous.
• Excellent communication and leadership skills.

Preferred Skills

• Experience with on‑prem and cloud solutions.
• Proficiency in any of the programming languages like Python, Java, or Go, etc.
• Relevant certifications, such as Associate Cloud Engineer, Professional Cloud Architect, Professional DevOps Engineer, and so on, or relevant experience of 4‑7 years.
• Master’s degree is preferred.

What You Can Expect

• Supportive of your career and professional development.
• An inclusive culture and community‑minded organization where giving back is encouraged.
• A global team of curious lifelong learners guided by our company values.
• Ask us about our paid time off (PTO) and wellness and healthcare benefits.
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement).

Employment Requirements

TTEC requires all employees hired in India to successfully pass a background check including employment credentials, education, permanent and current address verification and, if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC and its representatives all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vista and allows every individual to bring value to the table in their own unique way.