Talent Executive

Zippee; Gurugram District; On-site; INR 300,000 - 500,000; Full time

Job summary

Zippee, Gurugram-based leader in quick commerce logistics, is seeking a Talent Executive to optimize day-to-day operations and coordinate with internal teams and blue-collar workers.

You will handle calls, resolve escalations in real time, and prepare MIS dashboards using MS Excel and Google Sheets. A strong owner mindset and excellent communication are essential for success in a fast-paced environment.

Qualifications

• 1+ years of experience.
• Graduation and above.
• Good verbal and written communication skills.
• Strong proficiency in MS Excel / Google Sheets: Pivot Tables, VLOOKUP, XLOOKUP.
• Strong coordination, follow-up, and task management skills.
• Ability to work independently, take decisions, and handle pressure in a fast-paced environment.
• Must have an owner's mindset. We are looking for owners, not employees.

Responsibilities

• Coordinate daily operations with internal teams to ensure timely execution.
• Handle calls with workers and stakeholders, resolving queries and escalations in real time.
• Strong telephone etiquette and comfort in calling and managing blue-collar workers.
• Prepare, maintain, and analyze MIS reports and dashboards using MS Excel and Google Sheets (Pivot Tables, VLOOKUP, XLOOKUP).
• Track daily performance, productivity and SLA adherence, and share timely updates with the management team.
• Coordinate tasks, track progress, and follow up to meet deadlines.
• Prioritize workload, maintain accurate records, and flag delays or issues promptly.

Skills

Communication

Coordination

Problem solving under pressure

Education

Graduation

Tools

MS Excel

Google Sheets

Pivot Tables

VLOOKUP

XLOOKUP

Job description

About Zippee:

• Zippee is building Indias #1 Quick Commerce Logistics for consumer brands.
• Brands connect their online store to Zippee in just a few clicks & can kickstart 30-Min Delivery/120-Min/Same-Day Delivery for customers through our dark store network across India.
• Backed by VCs & founders of India's biggest unicorns, including Ashneer Grover (BharatPe), Kunal Shah (CRED), Peyush Bansal (Lenskart), and Prashant Pitti (easemytrip).

Job Description:

We're looking for an energetic and qualified candidates for Talent Executive to join our team in Gurugram. If you have strong Excel skills, communication, coordination, and and enjoy keeping day-to-day operations running smoothly, this is your opportunity to join India's leading quick commerce logistics platform.

Roles & Responsibilities:

• Coordinate daily operations with internal teams to ensure timely execution.
• Handle calls with workers and stakeholders, resolving queries and escalations in real time.
• Strong telephone etiquette and comfort in calling and managing blue-collar workers.
• Prepare, maintain, and analyze MIS reports and dashboards using MS Excel and Google Sheets (Pivot Tables, VLOOKUP, XLOOKUP).
• Track daily performance, productivity and SLA adherence, and share timely updates with the management team.
• Coordinate tasks, track progress, and follow up to meet deadlines.
• Prioritize workload, maintain accurate records, and flag delays or issues promptly.

Qualifications:

• 1+ years of experience.
• Education: Graduation and above.
• Good verbal and written communication skills.
• Strong proficiency in MS Excel / Google Sheets: Pivot Tables, VLOOKUP, XLOOKUP
• Strong coordination, follow-up, and task management skills.
• Ability to work independently, take decisions, and handle pressure in a fast-paced environment.
• Must have an owner's mindset. We are looking for owners, not employees.