Talent Acquisition Technology Support Specialist

ecolab; India; On-site; INR 900,000 - 1,300,000; Full time

Job summary

ecolab is seeking a Talent Acquisition Technology Support Specialist to provide day-to-day global support for TA technology and enablement programs. You will handle admin, user support, process optimization, and service delivery across global TA tech platforms.

The role involves supporting platforms like Workday Recruiting, Phenom CRM, and ServiceNow, with a focus on compliance and process improvement. Pune residents able to work US shifts are preferred for global coverage.

Qualifications

• Bachelor's degree required; Master’s preferred.
• 4+ years of user/support experience in HR tech or HR systems.
• Experience with Workday/Phenom or similar TA tech platforms preferred.
• Must be able to work in Pune, India and handle US shift if required.

Responsibilities

• Provide expert user support for Global TA technologies and ServiceNow case management.
• Manage ServiceNow cases and workflows to resolve recruiting tech issues.
• Administer subscriptions and access for TA technologies and platforms.
• Execute monthly requisition and compliance audits to meet regulatory standards.
• Test and implement new TA technology features and enhancements.
• Support TA technology projects and service delivery initiatives.

Skills

Excellent communication

Problem solving

Cross-functional collaboration

Time management

Education

Bachelor's degree

Master's degree or higher (preferred)

Tools

Workday Recruiting

Phenom CRM

ServiceNow

LinkedIn

Job description

As a Talent Acquisition Technology Support Specialist within our Global Talent Acquisition Technology & Enablement team, you will provide day-to-day global support for programs and initiatives including global TA technology administration, user support, process optimization and service delivery.

In Global Talent Acquisition Technology & Enablement we deliver and administer advanced digital solutions and cutting-edge technology to enhance every stage of the talent acquisition lifecycle. Our high-performing team is dedicated to driving innovation and process optimization, delivering seamless, data-driven experiences for candidates, hiring managers, and recruiters worldwide. We work collaboratively across global Talent Acquisition, HR Technology, Human Resources, and HR Shared Services in support of maximizing TA experience, process, technology, and compliance.

What's in it For You:

• The ability to make an impact and shape your career with a company that is passionate about growth and taking on some of the world's most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments
• Be part of a collaborative, supportive team environment that values innovation and continuous improvement.
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

What You Will Do:

• Provide expert user support for global Talent Acquisition technologies and ServiceNow case management support for global recruiting processes
• Manage ServiceNow cases and workflow to efficiently resolve recruiting tech and process issues
• Administer subscriptions and access requests for various TA technologies and platforms
• Execute monthly requisition and compliance audits to maintain regulatory standards
• Test and implement new TA technology features and enhancements
• Support Talent Acquisition Technology and Service Delivery projects as assigned

How You'll Make an Impact:

• Deliver responsive end-user support for global Talent Acquisition (TA) technology platforms including Workday Recruiting, Phenom CRM, LinkedIn, etc., ensuring seamless service delivery and issue resolution for TA worldwide
• Drive process optimization by testing new features and supporting technology enhancements
• Ensure compliance with regulatory requirements to support a culture of integrity and accountability
• Enable the future and efficiency of Talent Acquisition by joining a company passionate about growth and innovation while having a global impact

Minimum Qualifications:

• Bachelor's degree
• 4 years experience as a user, user/process/administration support in Human Capital Management or Applicant Tracking Systems, preferably Workday and/or Phenom
• Live within commutable distance of the Pune area
• Ability to work the US shift in Pune

Preferred Qualifications:

• Master's degree or higher in Human Resources or related concentration
• 4 years experience in Human Resources, Recruiting or TA and HR Shared Services
• Experience working with Recruiting Technologies (Workday and Phenom), preferably in technical support or technical system administrator capacity
• Experience working with ServiceNow case management technology
• Previous work with US‑based companies
• Excellent technology/systems aptitude including proficiency in the Microsoft Office Suite
• Project management experience
• Excellent communication skills with the ability to build productive relationships
• Excellent time management skills and the ability to operate effectively in a fast paced, dynamic corporate environment
• Experience working collaboratively across departments and business functions
• Solution oriented and proactive, with excellent analytical, problem-solving, leadership, organizational, and stakeholder management skills
• Working knowledge of US OFCCP compliance requirements