TAC Engineer

Appviewx; Coimbatore District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Appviewx in Coimbatore, India, is seeking an IT services professional to provide technical assistance to customers via phone, email, or chat for application, networking, production, and product support.

You will troubleshoot complex issues using Linux and Kubernetes, collaborate with cross-functional teams to resolve complaints, and develop internal documentation for troubleshooting procedures.

Qualifications

• 3-8 years of experience in IT services & consulting industry.
• Strong understanding of application support, networking fundamentals (TCP/IP), and basic programming concepts.
• Proficiency in working with Linux operating systems and familiarity with Kubernetes containerization tools.

Responsibilities

• Provide technical assistance to customers through phone, email, or chat for issues related to application support, networking, production support, and product support.
• Troubleshoot complex technical problems using Linux operating systems and Kubernetes containerization tools.
• Collaborate with cross-functional teams to resolve customer complaints and improve overall service quality.
• Develop documentation on troubleshooting procedures and knowledge base articles for internal use.

Skills

Linux

TCP/IP

Programming concepts

IT services & consulting

Tools

Kubernetes

Job description

Roles and Responsibilities :

• Provide technical assistance to customers through phone, email, or chat for issues related to application support, networking, production support, and product support.
• Troubleshoot complex technical problems using Linux operating systems and Kubernetes containerization tools.
• Collaborate with cross-functional teams to resolve customer complaints and improve overall service quality.
• Develop documentation on troubleshooting procedures and knowledge base articles for internal use.

Job Requirements :

• 3-8 years of experience in IT services & consulting industry.
• Strong understanding of application support, networking fundamentals (TCP/IP), and basic programming concepts.
• Proficiency in working with Linux operating systems and familiarity with Kubernetes containerization tools.