Technical Solution Engineer

Arista Networks; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

Arista Networks is seeking a Technical Support Engineer (TSE) in Chennai, India, to provide exceptional customer support and troubleshoot complex issues related to their innovative products.

Your role will involve direct customer interactions, resolving technical concerns, and collaborating with engineering teams. A strong background in Linux, TCP/IP, and network performance is essential for success in this position.

Qualifications

• 3+ years of experience in a Support/Technical Assistance Center (TAC) team.
• Ability to triage and educate customers.
• Excellent written and verbal communication.

Responsibilities

• Respond to customer product inquiries.
• Resolve hardware and software concerns.
• Troubleshoot network performance issues.

Skills

Linux troubleshooting skills

TCP/IP knowledge

VoIP expertise

Debugging skills

Network traffic analysis

Education

MS in a technical field (CS/EE/ITP preferred)

Tools

JSON

API

MySQL

Job description

Job Description

The Technical Support Engineer (TSE) works in a non‑silo environment, supporting all of Arista’s products. The role involves direct interaction with customers and, when necessary, collaboration with software and hardware development teams.

What You’ll Do:

• Respond to customer product inquiries via telephone or internet‑based email.
• Resolve concerns related to installation, operation, maintenance, product application or compatibility.
• Utilize interpersonal skills and product knowledge to deliver daily customer‑centric support.
• Troubleshoot hardware and software issues and recommend corrective actions.
• Document customer communications and recurring technical issues to support product quality programs and product development.

Qualifications

The ideal candidate possesses strong troubleshooting skills for complex and dynamic customer environments, analytical thinking, and the ability to triage and educate customers.

Excellent written and verbal communication, a collaborative approach, and experience working closely with Customer Engineering, Software, and Hardware teams are essential.

• 3+ years of experience in a Support/Technical Assistance Center (TAC) team.
• Linux troubleshooting skills (log reading, performance testing).
• Hands‑on experience with TCP/IP, QoS, L4‑L7 proxy devices, HTTP, VoIP, WAN‑optimization devices, server load balancers, or caching devices.
• Understanding of network topologies and configurations.
• Experience with dynamic routing protocols such as BGP and OSPF.
• Ability to debug, troubleshoot, and resolve customer network performance issues.
• Skill in analyzing network traffic and packet captures.
• Reproduce customer issues in a lab environment and work with development/QA to verify fixes.
• Experience with JSON, API, and MySQL (desirable).
• CCNP or equivalent certification (advantage).
• SDWAN certifications (advantage).

Education: Minimum MS in a technical field (CS/EE/ITP preferred). Industry certifications preferred. Prior TAC experience preferred.

EEO Statement

Arista is committed to an inclusive environment and actively supports diversity. All qualified applicants will receive consideration for employment regardless of background.