Systems Integration Specialist

MainframeMaster; Chennai District; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

MainframeMaster is seeking a Senior Mainframe Production Support Lead to ensure 24x7 stability and availability of Life Insurance applications on a z/VSE mainframe. You will lead L2/L3 production support, incident triage, and ensure SLA compliance in a highly regulated, SLA-driven environment.

You will monitor batch cycles, support job execution, perform abend analysis, and coordinate with upstream/downstream systems.

Qualifications

• L2/L3 production support experience with mainframe applications.
• Strong knowledge of batch processing and abend analysis.
• Familiarity with ITIL incident, change and release practices.

Responsibilities

• Provide L2/L3 production support for AIL mainframe insurance applications.
• Monitor batch cycles and ensure successful completion of daily/weekly/monthly jobs.
• Support batch execution, restarts, reruns and data corrections.
• Perform abend analysis, issue resolution and production recovery activities.
• Coordinate end-to-end data flow with upstream and downstream systems.

Tools

ServiceNow

Jira

COBOL

CICS

JCL

VSAM

Assembler

Easytrieve

z/VSE

Job description

Mainframe AIL production support

The Senior Mainframe Production Support Lead is responsible for ensuring 24x7 stability, availability, and operational excellence of Life Insurance applications, running on a z/VSE mainframe platform. This role provides L2/L3 production support, leads incident triage and resolution, ensures SLA compliance, and supports critical batch and online insurance processes in a highly regulated, SLA-driven environment.

Key Responsibilities

Production Support & Operations

• Provide L2/L3 production support for AIL mainframe insurance applications.
• Monitor and ensure successful completion of daily, weekly, and monthly batch cycles.
• Support batch cycle execution, including job monitoring, restarts, reruns, and data corrections.
• Perform abend analysis, issue resolution, and production recovery activities.
• Ensure end-to-end data flow, coordinating with upstream and downstream systems to confirm timely receipt and processing of production files.

Incident, Problem & Change Management

• Perform incident triage, prioritization, and assignment for production issues.
• Conduct in-depth incident analysis, troubleshooting, and resolution.
• Apply temporary or tactical fixes where required (without code changes) to restore service.
• Identify root causes and propose permanent fixes, coordinating with Application Build teams for code remediation.
• Manage incidents, problems, and changes using ServiceNow and Jira.
• Participate in change, release, and deployment activities, including post-implementation validation and production readiness checks.

Technical Analysis & SME Support

• Analyze and resolve production issues involving:
• Assembler
• Easytrieve
• COBOL
• CICS
• JCL
• VSAM
• Act as an Application SME, supporting L2.5 and Production Assurance teams with deep application and data knowledge.
• Work closely with Application Build teams, Production Assurance, Infrastructure/System Programmers, vendors, and business stakeholders.

Documentation & Continuous Improvement

• Maintain and enhance runbooks, SOPs, operational procedures, and knowledge articles.
• Identify opportunities for operational improvements, standardization, and risk reduction.
• Support audit, compliance, and operational reporting requirements.

On-Call & Production Coverage

• Participate in 24x7 on-call rotation supporting P1/P2 production incidents.
• Provide after-hours, weekend, and holiday support for critical batch processing and business events.
• Ensure rapid response, effective communication, and timely resolution during business-critical outages.

SLA & ITIL Management

• Ensure adherence to SLA targets for incident response and resolution.
• Track and manage incident aging, backlog trends, repeat issues, and RCA action items.
• Apply ITIL best practices across Incident, Problem, Change, and Release Management.
• Support SLA reporting, audits, and compliance activities.