Systems Engineering Advisor - EUC Experience Management - XMO - Tooling Site Reliability Engineering

NTT America, Inc.; Dadri; On-site; INR 1,600,000 - 2,100,000; Full time

Job summary

NTT DATA is seeking an experienced EUC Experience Management – XMO – Tooling Site Reliability Engineer focused on patching. The role involves building patch schedules, reviewing advisories, coordinating readiness, applying updates and validating post-patch stability across environments in a global SRE context.

Ideal candidates bring 5+ years in SRE, patch management, ITIL and cloud tech, with hands-on experience in Windows/Linux, SQL, Ansible, GitHub, and automation.

Qualifications

• 5+ years of experience as an Engineer specializing in SRE, Patch Management, Production Support, ITIL, Cloud Technology, monitoring and automation.

Responsibilities

• Build and maintain patch schedules for application software, middleware, tooling components, operating systems and supporting infrastructure in line with approved maintenance windows.
• Review vendor advisories, release notes, prerequisites, dependencies, compatibility considerations and known issues; document implementation and back-out requirements.
• Identify target assets and versions using approved inventory and configuration sources; highlight coverage gaps, unsupported versions and exceptions to the team lead.
• Coordinate readiness with application owners, engineering, infrastructure, cyber/security, service management and relevant support teams.
• Install patches, hotfixes, service packs, minor upgrades, agents, plug‑ins and approved component updates using standard deployment methods and automation where available.
• Execute changes across development, test, UAT and production environments in the approved sequence, following runbooks and segregation‑of‑duties requirements.
• Perform pre‑change backups, health checks and dependency checks; monitor deployment progress and apply the documented back‑out plan when success criteria are not met.
• Participate in planned evening or weekend change windows and the team on‑call rota where required.
• Complete post‑patch technical validation, including service status, process checks, connectivity, logs, monitoring signals, scheduled jobs, interfaces and application smoke tests.
• Engage business or application testers for functional confirmation where required and record deployment outcomes, incidents, defects and residual risks.
• Monitor platform health after implementation and respond to patch‑related events or incidents through the defined support process.
• Raise and maintain change records with scope, risk, impact, implementation plan, validation plan, back‑out plan and supporting approvals.
• Maintain patch evidence, version records, deployment logs, approvals, test results and exception records to support governance, control testing and audit requests.

Job description

EUC Experience Management – XMO – Tooling Site Reliability Engineering – Patching (IND)

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

Job Description

• Build and maintain patch schedules for application software, middleware, tooling components, operating systems and supporting infrastructure in line with approved maintenance windows.
• Review vendor advisories, release notes, prerequisites, dependencies, compatibility considerations and known issues; document implementation and back-out requirements.
• Identify target assets and versions using approved inventory and configuration sources; highlight coverage gaps, unsupported versions and exceptions to the team lead.
• Coordinate readiness with application owners, engineering, infrastructure, cyber/security, service management and relevant support teams.
• Install patches, hotfixes, service packs, minor upgrades, agents, plug‑ins and approved component updates using standard deployment methods and automation where available.
• Execute changes across development, test, UAT and production environments in the approved sequence, following runbooks and segregation‑of‑duties requirements.
• Perform pre‑change backups, health checks and dependency checks; monitor deployment progress and apply the documented back‑out plan when success criteria are not met.
• Participate in planned evening or weekend change windows and the team on‑call rota where required.
• Complete post‑patch technical validation, including service status, process checks, connectivity, logs, monitoring signals, scheduled jobs, interfaces and application smoke tests.
• Engage business or application testers for functional confirmation where required and record deployment outcomes, incidents, defects and residual risks.
• Monitor platform health after implementation and respond to patch‑related events or incidents through the defined support process.
• Raise and maintain change records with scope, risk, impact, implementation plan, validation plan, back‑out plan and supporting approvals.
• Maintain patch evidence, version records, deployment logs, approvals, test results and exception records to support governance, control testing and audit requests.

Years of exp: Min 5 years

Skills

• Minimum of 5 years’ experience as an Engineer specializing in SRE, Patch Management, Production Support, ITIL, Cloud Technology, monitoring and automation. Financial services sector experience beneficial.
• Demonstrable experience in upgrading, installing, configuring and supporting some or all of the technologies employed within Deutsche Bank’s Tooling & automation application stack including:
• SRE
• Production Specialist - Patching
• SQL
• ITIL/ITSM
• Power Platform and Power Automate
• Powershell Scripting
• GCP
• GitHub
• Ansible
• Demonstrable experience in playing leading role in a global level 3 SRE, Patch Management, Production Support, Automation and working within an ITIL framework.
• Hands‑on experience supporting and patching enterprise applications, tools or infrastructure in a medium-to-large production environment.
• Working knowledge of Windows and/or Linux administration, software installation, service management, file systems, permissions, certificates and basic network connectivity.
• Understanding of application stacks, middleware, databases, agents, APIs, interfaces and common dependencies relevant to patching and upgrades.
• Experience of supporting complex application and infrastructure domains
• Experience with scripting languages such as: PowerShell, Python, MSPL Scripting, Java, etc.
• Awareness of vulnerability management concepts, patch compliance reporting, end‑of‑life remediation and security exception handling.
• Basic understanding of SRE practices, observability, reliability, disaster recovery and release engineering.
• Knowledge of any Monitoring tool like ITRS Geneos, New Relic, Nexthink.
• MS SQL Administration.
• Development background.
• Preferably hold SRE and ITIL Certification

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start‑up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in‑office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

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