Software Development Senior Analyst

NTT DATA, Inc.; Dadri; Hybrid; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Health insurance

Performance bonuses

Job summary

NTT DATA is seeking a skilled application support engineer in India to manage incidents, service requests, and changes while ensuring high availability in a complex CI/CD-enabled environment.

You will design preventive health checks, work with Kubernetes, and coordinate across teams to deliver robust software solutions and deploy updates using Bamboo and GitLab.

Qualifications

• Hands-on experience in L2/L3 Application Support and Maintenance.
• Strong SQL skills and RDBMS knowledge for data analysis.
• Experience coordinating across multiple teams on critical issues.

Responsibilities

• Perform Incident, Service Request and Change Management with timely resolution.
• Design and implement preventive health checks to ensure high availability.
• Collaborate with users to deliver software solutions and deploy changes.

Skills

SQL

Unix/Linux

CI/CD pipelines

Kubernetes

Java

Python

Bash

Groovy

GitLab

Bamboo

Jira

Splunk

Datadog

Dynatrace

Tools

Jira

ServiceNow

Confluence

Bitbucket

GitLab

Datadog

Splunk

Job description

Job Description:

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

Roles and responsibilities:

• Perform Incident, Service Requests and change Management ensuring timely resolution/implementation.
• Performance Tuning and Design/Develop Preventive health checks/tools ensuring high availability integration environment.
• Providing technical solutions to complex production issues ensuring timely resolutions.
• Understand customer requirements, develop and evaluate alternative systems solutions.
• Interacting with Application users and Business users coordinating on application requirements and providing software solutions.
• Participate in Daily/Weekly Status Calls with the client to discuss the action items on outstanding Jira’s, Incidents, Service Requests and Changes, also provide the necessary solutions to client’s queries.
• Document software systems, SOPs, Runbooks according to NTT Data’s system standards, policies, and procedures.
• Plan, Participate and successfully handle/drive the application maintenance activities.
• Good understanding of Shift management, client handling.
• Work on tickets related to CI/CD. Design, implement, and maintain CI/CD pipelines.
• Participate in Application Deployments using Bamboo , Gitlab

Skills Required:

• Application Support and Maintenance experience - L2/L3 Support
• Hands on experience on SQL queries, must have RDBMS knowledge
• Ability to coordinate with multiple teams over high visibility/critical issues.
• Good understanding application deployments using Bamboo, Gitlab.
• Strong Unix/Linux knowledge along with knowledge of CI/CD pipelines.
• Proficient in development or scripting languages (C,Java, Python, Bash, Groovy, Go)
• Hands-on experience with Kubernetes commands, Kubernetes HPA, Container management.
• Handson experience with Bamboo CICD, Defect management using Jira, know-how of confluence and Bitbucket/Stash.
• Experience with ticket management and resolution tools like Jira and ServiceNow
• Expertise in Monitoring tools like Datadog, Dynatrace and log analysis tools like Splunk. Should be knowledgeable on creation of new dashboards and monitors and able to modify the existing ones.
• Secondary skills - MSK (AWS kafka)

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the worlds leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us

This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If youd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.