Systems Engineer (Enterprise Tools/Platform Engineering)

GSPANN; Hyderabad, Pune District; Hybrid; INR 1,500,000 - 2,300,000; Full time

Job summary

GSPANN is seeking a Systems Engineer for Enterprise Tool / Platform Engineering in Hyderabad/Pune. The role emphasizes scripting, API integrations, and end-to-end platform ownership across observability and automation workloads.

You will manage scheduling and monitoring infrastructure, while coordinating with multiple teams to ensure reliability and continuous improvement. The candidate should bring hands-on experience with BMC Control-M, GitHub, Rancher, and observability platforms, alongside a

Qualifications

• Strong scripting/automation ability with PowerShell, Shell, or Python.
• Hands-on with REST/SOAP APIs, JSON/XML, and integrations.
• Strong RCA and troubleshooting capabilities for complex platforms.
• Familiarity with ITIL processes: Incident, Change, and Problem management.
• Willingness to use AI-assisted tools for scripting and diagnostics.
• Ability to support multiple enterprise platforms beyond a single tool.

Responsibilities

• Design, deploy, configure, and maintain enterprise tool environments.
• Develop integrations between platforms using REST/SOAP APIs and automation.
• Build scripting/automation to reduce repetitive tasks.
• Own operations: monitoring, RCA, issue reduction, continuous improvement.
• Serve as primary technical resource for incidents and escalations.
• Apply AI mindset for scripting, troubleshooting, and documentation.
• Maintain technical docs, SOPs, and knowledge repos.
• Coordinate with infra, app, and vendor teams for resolution.
• Administer BMC Control-M scheduling infrastructure and calendars.
• Support observability: dashboards, alerts, telemetry, event/log analysis.
• Support GitHub and Rancher usage; troubleshoot platform issues.

Skills

Scripting/Automation

APIs & Integrations

Observability & Monitoring

Platform Tools

PowerShell / Shell / Python

REST / SOAP APIs

RCA / Troubleshooting

ITIL Incident/Change/Problem

GitHub / CI/CD

Rancher

BMC Control-M

AI-assisted tooling

Tools

GitHub

Rancher

BMC Control-M

Grafana

OpenSearch

Dynatrace

Job description

Job description

Systems Engineer - Enterprise tool / Platform Engineering

Experience: 5+ Years
Location: Hyderabad/ Pune

Primary skills- Scripting/Automation, APIs & Integrations, Enterprise Observability & Monitoring & Platform Tools

Key Responsibilities

• Design, deploy, configure, and maintain enterprise tool environments relevant to the assigned track.
• Develop and manage integrations between enterprise platforms and business applications using REST/SOAP APIs, middleware, and automation frameworks.
• Build and maintain scripting/automation to reduce repetitive operational work and standardize routine tasks.
• Take end-to-end operational ownership proactive monitoring, root cause analysis (RCA), recurring issue reduction, and continuous improvement rather than only reactive ticket resolution.
• Act as a primary technical resource for incidents and escalations within the assigned platform area.
• Apply an automation/AI mindset proactively using modern AI-assisted tools for scripting, troubleshooting, and documentation.
• Maintain technical documentation, SOPs, and knowledge repositories.
• Coordinate with infrastructure, application, and vendor teams for issue resolution.

Enterprise Tools / Platform Engineering

• Administer and support BMC Control-M scheduling infrastructure batch jobs, workflows, dependencies, and calendars.
• Support enterprise observability and monitoring capabilities across the current and evolving toolset, with focus on dashboarding, alerting, integrations, telemetry visibility, event/log analysis, and actionable operational insights. Candidates should be able to apply core observability concepts across different products rather than depend on expertise in one specific platform.
• Support source control and platform tooling such as GitHub and Rancher.
• Troubleshoot job failures, monitoring/observability gaps, integration issues, and platform performance problems across the supported toolset.
• Implement scheduling standards, automation policies, observability practices, dashboards, alerting, and monitoring solutions that improve platform reliability and operational visibility.
• Support upgrades, migrations, and environment maintenance for owned platforms.

Required Skills

• Strong scripting/automation ability (e.g., PowerShell, Shell, Python, or similar).
• Hands-on experience with REST/SOAP APIs, JSON/XML, and integration/middleware platforms.
• Strong troubleshooting and root cause analysis (RCA) skills.
• Working knowledge of ITIL processes Incident, Change, and Problem Management.
• Demonstrated operational ownership mindset, with willingness to use AI-assisted tools for scripting, troubleshooting, and documentation.
• Ability to learn and support multiple enterprise platforms beyond a single tool.
• API Integrations and Automation

Enterprise Tools / Platform Engineering

• Meaningful hands-on experience with one or more of the following areas is expected; broad expertise across all individual products is not required:
• BMC Control-M Job Scheduling & Automation, Workflow Design & Dependency Management, Batch Processing
• Observability / Monitoring Platforms hands-on experience with one or more enterprise monitoring, APM, log analytics, or digital-experience platforms. Strong understanding of monitoring/observability concepts, dashboarding, alerting, integrations, event/log analysis, and troubleshooting is more important than expertise in any single product. Relevant product experience may include AppDynamics, Grafana, Nagios, OpenSearch, or comparable tools; Dynatrace, Splunk, Apty, and similar technologies are examples of transferable experience.
• GitHub source control and CI/CD-adjacent workflows
• Rancher container/platform management
• ServiceNow familiarity is a plus but not a mandatory screening criterion for this track.