Systems Engineer - AI Platforms & Automation

Baker Tilly One - India LLP; Bengaluru; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Baker Tilly One - India LLP in Bengaluru seeks a Platform Administrator to manage enterprise AI platforms including ChatGPT Enterprise, Claude Enterprise, KNIME and Alteryx. The role covers user provisioning, RBAC, SSO, SCIM, licensing, and ensuring platform health and security.

The ideal candidate will have 3+ years in systems engineering or platform administration, proficiency with Entra ID/Azure AD, APIs, and scripting (PowerShell/Python), plus experience with Jira and Confluence.

Qualifications

• Bachelor's degree in computer science, information technology, information systems, or a related field.
• Minimum 3 years of systems engineering or platform administration experience.
• Experience with enterprise SaaS and enterprise platforms administration.
• Knowledge of Entra ID/Azure AD, SSO, SCIM, MFA, and APIs.
• Strong troubleshooting, analytical, and communication skills.
• Experience with ChatGPT Enterprise, Claude Enterprise, KNIME, and Alteryx.
• Knowledge of platform configuration and administration of AI platforms.
• Experience with Jira, Confluence, Git, PowerShell, or Python.
• Relevant Microsoft, Azure, AWS, or platform certifications preferred.

Responsibilities

• Administer ChatGPT Enterprise, Claude Enterprise, KNIME, and Alteryx platforms, managing user provisioning, RBAC, SSO, SCIM, licensing, and access reviews.
• Monitor platform health, usage, performance, and availability, troubleshooting incidents and coordinating with vendor support for technical Q&A.
• Maintain SOPs, runbooks, and technical documentation to support operational continuity and knowledge transfer.
• Support configuration of APIs and MCPs between AI platforms and other collaborative platforms.
• Implement enterprise managed policies and guardrails across AI platforms, ensuring compliance with organizational standards.
• Support platform releases, upgrades, testing, and automations to ensure smooth deployments.
• Implement enterprise security controls and governance across all AI platforms.
• Support audits, compliance, CAB/ECAB, and change management processes.
• Collaborate with product management to optimize licensing, provisioning and platform configurations.
• Provide L2/L3 operational support and perform root cause analysis on incidents.
• Develop preventative improvements and create knowledge articles and user documentation.
• Provide secondary operational support for analyst-built automations.
• Coordinate with US stakeholders and platform users to resolve operational issues.
• Work with product management to support enablement activities and user guidance.

Skills

Troubleshooting

Analytical thinking

Communication

Entra ID/Azure AD

SSO

MFA

APIs

Jira

Confluence

Git

PowerShell

Python

Education

Bachelor's degree in computer science / IT / information systems or related field

Tools

Jira

Confluence

Git

PowerShell

Python

Job description

Overview

Overview BTVK Advisory is a leading advisory firm whose specialized professionals guide clients through an ever-changing business world, helping them win now and anticipate tomorrow. BTVK Advisory, and its affiliated entities, have operations in North America, South America, Europe, Asia, and Australia. BTVK Advisory’s ultimate parent entity, Baker Tilly US, LLP, is an independent member of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.

Responsibilities

• Administer ChatGPT Enterprise, Claude Enterprise, KNIME, and Alteryx platforms, managing user provisioning, RBAC, SSO, SCIM, licensing, and access reviews.
• Monitor platform health, usage, performance, and availability, troubleshooting incidents and coordinating with vendor support for technical Q&A.
• Maintain SOPs, runbooks, and technical documentation to support operational continuity and knowledge transfer.
• Support configuration of APIs and MCPs between AI platforms and other collaborative platforms.
• Implement enterprise managed policies and guardrails across AI platforms, ensuring compliance with organizational standards.
• Support platform releases, upgrades, testing, and automations to ensure smooth deployments.
• Implement enterprise security controls and governance across all AI platforms.
• Support audits, compliance, CAB/ECAB, and change management processes.
• Collaborate with product management to optimize licensing, provisioning and platform configurations.
• Provide L2/L3 operational support and perform root cause analysis on incidents.
• Develop preventative improvements and create knowledge articles and user documentation.
• Provide secondary operational support for analyst-built automations.
• Coordinate with US stakeholders and platform users to resolve operational issues.
• Work with product management to support enablement activities and user guidance.

Qualifications

• Bachelor's degree in computer science, Information Technology, Information Systems, or a related field.
• Minimum 3 years of systems engineering or platform administration experience.
• Experience with enterprise SaaS and enterprise platforms administration.
• Knowledge of Entra ID/Azure AD, SSO, SCIM, MFA, and APIs.
• Strong troubleshooting, analytical, and communication skills.
• Experience with ChatGPT Enterprise, Claude Enterprise, KNIME, and Alteryx.
• Knowledge of platform configuration and administration of AI platforms.
• Experience with Jira, Confluence, Git, PowerShell, or Python.
• Relevant Microsoft, Azure, AWS, or platform certifications preferred.

Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world’s leading financial centers – New York, London, San Francisco, Los Angeles, Chicago and Boston.

Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion.

Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram.

Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring.

Baker Tilly is an equal opportunity/affirmative action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.

If you have a special request or need that requires accommodations to fully participate in interviewing or onboarding, please submit your request using the "Contact Us" feature on our Careers page. A member of our People Solutions team will follow up with you to discuss your specific needs.