M365 Admin

Bahwan Cybertek Group; Chennai District; Híbrido; INR 600.000 - 900.000; Jornada completa

Descripción de la vacante

Bahwan Cybertek Group is seeking a Microsoft365 Productivity Administrator in Chennai to manage Exchange Online, Teams, OneDrive, SharePoint among others. You will automate routine tasks using Power Automate and PowerApps, lead project efforts, and collaborate with teammates for timely delivery.

Responsibilities include supporting end users, resolving ServiceNow tickets, troubleshooting Office 365 components, and building Power BI dashboards to derive business insights.

Formación

• Good knowledge of email security - whitelisting/blacklisting, spam filtering, eDiscovery, mailbox exports
• Exchange Online/routing/Domain management experience
• PowerShell, Python scripting, and PowerAutomate/PowerApps
• Strong user-facing communication and teamwork in multicultural settings
• Ability to present technical information clearly and work independently or in teams
• Willingness to work flexible hours if required
• Customer-focused with ability to manage client expectations
• Project management skills for cross-functional initiatives

Responsabilidades

• Provide end-user Office 365 support to clients
• Handle ServiceNow tickets and resolve promptly
• Troubleshoot Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint, Yammer)
• Troubleshoot email connectivity and DMARC/DKIM issues
• Coordinate with clients to resolve escalations and domain/DNS issues
• Resolve Office 365 related cases escalated by Service Desk
• Automate tasks using Power Automate/PowerApps for efficiency
• Develop reports and dashboards using Power BI for insights
• Work on security and compliance admin centers knowledge

Descripción del empleo

Description

The Microsoft365 Productivity Administrator is responsible for managing Microsoft365 services like Exchange Online, Teams, OneDrive, Sharepoint, Yammer etc along with Email Security Products like Cisco Ironport and EOP ATP. The candidate will be expected to automate common tasks using PowerAutomate, PowerApps or any other relevant technologies. The incumbent will be asked to take the lead on projects or tasks, while working with teammates to see the project or task to completion. This position requires frequent interaction with end users and other service providers.

Essential Job Functions:

• Provide end-user Office 365 support to all clients
• Work on ServiceNow Tickets and resolve them in timely manner.
• Troubleshoot issues with Microsoft applications that work with Office 365 such as Outlook, Teams,OneDrive,Yammer,PowerPlatform.
• Troubleshoot email connectivity issues
• Troubleshoot DMARC/DKIM issues and coordinate with clients to resolve escalations.
• Troubleshoot Domain/DNS issues with Office 365.
• Troubleshoot issues with SharePoint
• Resolve syncing issues with Office 365 services such as OneDrive and AD Sync
• Resolve Office 365 related cases escalated by Service Desk
• Automate tasks and processes using Power Automate/Flow to better serve users and stakeholders
• Provide technical solutions for various scenarios around support automation
• Build reports and dashboards using Power BI to derive meaningful Business Insights
• Working knowledge of Security and Compliance Admin Centers.

Required Skills/Abilities:

• Good knowledge on email Security - Whitelisting/Blacklisting, spam filtering, eDiscovery, Email Management, Mailbox exports for litigation purposes
• Good knowledge in Exchange Role Management, Domain Management, mail routing, Domain federation administration
• Understanding of business needs, with the ability to establish and maintain a high level of customer trust and confidence in the messaging team
• Programming skills in a scripting language, such as PowerShell, Python, PowerAutomate/PowerApps
• Effective teamwork and excellent interpersonal and communication (written and oral) skills in a multicultural environment
• Ability to present and explain technical information in a way that establishes rapport, persuades others, and gains understanding
• Work effectively independently or with a team
• Willingness to work flexible hours, if project requires
• Strong customer focus and ability to manage client expectations
• Project management skills in planning and monitoring projects in a cross-functional environment