System Support Engineer

Parul University; South Goa District; On-site; INR 400,000 - 600,000; Full time

Job summary

A leading university in India is looking for a motivated System Support Engineer to join its IT team. This entry-level position is suited for individuals with 1–3 years of experience in system administration, providing technical support, and maintaining IT systems. Candidates will assist with infrastructure projects to ensure system availability and reliability.

Qualifications

• 1–3 years of relevant experience in IT support.
• Familiarity with Windows/Linux OS and networking.
• Strong troubleshooting and diagnostic skills.

Responsibilities

• Provide Level 1 and 2 technical support for hardware, software, and networking issues.
• Monitor and maintain server performance, network health, and security systems.
• Respond to service tickets in a timely manner.

Skills

Troubleshooting

Technical Support

Communication

Interpersonal Skills

Education

Bachelor’s degree in Computer Science

Tools

Active Directory

Jira

ServiceNow

Remote Desktop Tools

Windows/Linux OS

Job description

1 week ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Parul University

Experience: 1–3 years

Employment Type: Full-time

Department: IT / Technical Support

Reports To: IT Manager / Senior System Engineer

Job Summary:

We are seeking a motivated and detail-oriented System Support Engineer to join our IT team. This entry-level role is ideal for candidates with 1–3 years of experience in system administration, technical support, or IT infrastructure management. The System Support Engineer will be responsible for providing technical support, maintaining IT systems, and assisting in infrastructure projects to ensure high levels of system availability and reliability.

Key Responsibilities:

• Provide Level 1 and 2 technical support for hardware, software, and networking issues.

• Monitor and maintain server performance, network health, and security systems.

• Assist with the installation, configuration, and maintenance of desktops, laptops, printers, and peripheral devices.

• Support the deployment and maintenance of Windows/Linux operating systems.

• Respond to service tickets in a timely manner using ITSM tools (e.g., Jira, ServiceNow, or similar).

• Perform routine backups and recovery processes.

• Manage user accounts and permissions via Active Directory or similar tools.

• Troubleshoot network connectivity problems and escalate complex issues as needed.

• Document technical procedures, issues, and solutions for future reference.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.

• 1–3 years of relevant work experience in IT support or systems administration.

• Familiarity with Windows/Linux OS, Active Directory, DNS/DHCP, and basic networking.

• Understanding of ITIL practices is a plus.

• Experience with ticketing systems and remote desktop tools.

• Strong troubleshooting and diagnostic skills.

• Excellent communication and interpersonal skills.

Preferred Skills:

• Experience with cloud platforms (e.g., AWS, Azure) is a plus.

• Basic knowledge of scripting (PowerShell, Bash) is advantageous.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT System Training and Support

Referrals increase your chances of interviewing at Parul University by 2x

Sign in to set job alerts for “System Support Engineer” roles.

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.