Server Support Analyst

Capita; Pune City; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Uma empresa de serviços de TI está em busca de um Server Support Analyst para apoiar a infraestrutura de servidores do ambiente de eCommerce. O candidato ideal terá habilidade em Windows e Linux Server, além de experiência em virtualização e gerenciamento de mudanças. O trabalho envolve resolução de problemas, projetos pequenos e colaborando com equipes técnicas para garantir operações eficazes. Oferecemos um ambiente dinâmico e oportunidade de crescimento em um setor em expansão.

Qualifications

• Experiência em suporte a servidores e infraestrutura em um ambiente operacional.
• Habilidades de comunicação para interagir com equipes técnicas.
• Capacidade de gerenciar pequenos projetos e resolver problemas eficientemente.

Responsibilities

• Realizar suporte de 2ª linha para servidores e sistemas de armazenamento.
• Executar monitoramento proativo e resolução de falhas.
• Produzir documentação e relatórios para gestão.

Skills

Problem resolution skills

Communication skills

Project management

Self-motivation

Linux server administration

Education

Industry recognized qualifications such as MCP, MCSE

Tools

Windows Server

VMware

Hyper-V

SQL Server

PowerShell

Altiris Deployment Server

Job description

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The successful candidate will be performing 2nd line server & storage-based support, deploying/managing changes and building/re-building servers that support Next’s eCommerce environment and managing mid-size projects.

The role includes, but is not limited to, proactive monitoring, 2nd line fault diagnosis and resolution, rebuilds and upgrades to existing servers and systems, managing and deploying changes to servers, anti-virus deployment and monitoring, designing, and producing management reports for server/storage health/capacity management and managing server security.

Responsibilities:

• Windows 2008/2012/2016 Server, Linux Servers, clustering technologies, VMWare, Hyper-V, Microsoft Systems SCCM/SCOM, TCP/IP, Microsoft SQL Server, IIS 7/8, PowerShell Scripting or VB Scripting and Altiris Deployment Server
• Demonstrate excellent problem resolution skills using intelligent qualified troubleshooting techniques, using a variety of internal and external resources.
• Good communication skills to liaise with UK Technical teams via phone, email and chat in a professional, efficient and clear manner.
• Can work with other technical teams to understand both business and functional impact.
• Have experience in managing small projects, displaying a methodical and logical approach to prioritizing, and organizing projects in line with business requirements.
• Self-motivating with the ability to identify and define development requirements.
• Can work on own initiative and priorities in a fast-moving environment.
• Work well as a member of a team whilst adhering to and promoting team standards.
• Understand and use change, incident, and request management.
• Produce documentation to a high standard and be proactive in knowledge transfer to colleagues and operational teams.
• Benchmarking and monitoring system performance to proactively manage server/storage estate.
• Provide regular reporting to senior management team. Keep the management team informed of major issues and concerns.
• Flexible to Overtime requests
• Understanding and experience of working for a Retail company specifically for IT - eCommerce Server Support
• Previous server/infrastructure experience in an operational environment
• Proven track record in a technical environment
• Industry recognized qualifications such as MCP, MCSE advantageous
• Experience working with change, request, problem, and incident management.
• Technical Skills:
• Proven practical expertise with common server technologies such as Windows Servers, DNS, DHCP, TCP/IP, IIS
• Proven practical expertise on Virtualization platform – VMware, Hyper-V
• Proven practical expertise with Systems Center Products - SCOM/SCCM
• Proven practical expertise with storage solutions (SAN/NAS) – XIV
• Proven practical expertise with Scripting – PowerShell/VB
• Proven practical expertise with any software/application deployment software – Altiris.
• Basic practical hands-on Linux server administrator
• Basic Understanding of cloud computing - Azure/AWS
• Basic understanding on SQL Administration – Installation/Configuration/User Management

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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