System Operations Associate – L1

OPT IT; Bengaluru; On-site; INR 320,000 - 480,000; Full time

Job summary

OPT IT in Bengaluru seeks a System Operations Associate – L1 to monitor IT systems and provide first-level support ensuring smooth day-to-day operations. You will monitor servers, backups, and health, handle basic Windows/Linux issues, assist with password resets, tickets, and SOP-compliant processes.

Exposure to cloud or ITIL practices is a plus. The role offers a hands-on environment with growing responsibilities in a dynamic IT team, focused on proactive operational excellence and customer

Qualifications

• Basic Windows and Linux knowledge is required along with networking fundamentals.
• Familiarity with monitoring tools and ITSM/ticketing systems is expected.
• Strong communication and troubleshooting skills with good documentation.

Responsibilities

• Monitor servers, applications, backups, alerts, and system health.
• Provide L1 support for basic hardware, software, access, and connectivity issues.
• Perform routine checks, password resets, and user support.
• Troubleshoot basic Windows/Linux, network, DNS, and VPN issues.
• Log and track incidents using ITSM/ticketing tools.
• Follow SOPs and escalate unresolved issues to L2/L3 teams, with proper documentation.
• Support patching, antivirus, asset tracking, and operational activities.

Skills

Windows & Linux basics

Networking fundamentals (TCP/IP, DNS,

IT monitoring tools

ITSM / ticketing systems

Microsoft 365

Active Directory

Communication & troubleshooting

Education

Technical degree or diploma in IT/CS

Tools

Microsoft 365

Active Directory

ITSM ticketing systems

Job description

We are looking for a System Operations Associate – L1 to monitor IT systems, provide first-level support, resolve routine issues, and ensure smooth day-to-day operations.

Key Responsibilities

• Monitor servers, applications, backups, alerts, and system health
• Provide L1 support for basic hardware, software, access, and connectivity issues
• Perform routine checks, job monitoring, password resets, and user support
• Troubleshoot basic Windows/Linux, network, DNS, and VPN issues
• Log and track incidents using ITSM/ticketing tools
• Follow SOPs, escal… unresolved issues to L2/L3 teams, and maintain documentation
• Support patching, antivirus, asset tracking, and operational activities

Required Skills

• Basic knowledge of Windows/Linux, networking, TCP/IP, DNS, and DHCP
• Familiarity with monitoring tools, ticketing systems, Microsoft 365, and Active Directory
• Good communication, troubleshooting, documentation, and customer-service skills

Educational Qualifications

Any technical degree or diploma in IT, Computer Science, or a related field.

Preferred

• Exposure to cloud platforms (AWS/Azure) is a plus.
• Certifications such as CompTIA A+/Network+ are an advantage.