System Operations Associate – L2

OPT IT; Bengaluru; On-site; INR 600,000 - 800,000; Full time

Job summary

OPT IT in Bengaluru, Karnataka is seeking a System Operations Associate – L2 to provide advanced IT operations support, monitor infrastructure, and troubleshoot escalated issues to keep systems available and responsive.

The role covers patching, backups, Active Directory, Microsoft 365, incident management, and coordination with cross-functional teams. Shift work/on-call may be required, with emphasis on reliable problem solving and clear documentation.

Qualifications

• Good knowledge of Windows and Linux operating systems.
• Solid understanding of networking basics (TCP/IP, DNS, VPN).
• Basic scripting and incident management skills, familiarity with ITIL processes.

Responsibilities

• Monitor servers, applications, backups, alerts, and system performance.
• Troubleshoot escalated Windows/Linux, network, DNS, VPN, and access issues.
• Perform system checks, job monitoring, patching, and routine maintenance.
• Manage user accounts, permissions, Active Directory, and Microsoft 365 support tasks.
• Investigate incidents, perform basic root-cause analysis, and coordinate resolution.
• Support backup, antivirus, availability, and security operations.
• Log, track, and update incidents using ITSM/ticketing tools.
• Escalate complex issues to L3 teams and coordinate with infrastructure and app teams.
• Maintain SOPs, operational documentation, and shift handover reports.

Skills

Windows/Linux knowledge

Networking basics

Scripting basics

Communication & documentation

Education

Technical degree or diploma in IT/CS

Tools

ITSM/Ticketing tools

Monitoring tools

Active Directory

Microsoft 365

Job description

We are looking for a System Operations Associate – L2 to provide advanced IT operations support, troubleshoot escalated issues, and ensure the availability and smooth functioning of infrastructure and applications.

Key Responsibilities

• Monitor servers, applications, backups, alerts, and system performance
• Troubleshoot escalated Windows/Linux, network, DNS, VPN, and access issues
• Perform system checks, job monitoring, patching, and routine maintenance
• Manage user accounts, permissions, Active Directory, and Microsoft 365 support tasks
• Investigate incidents, perform basic root-cause analysis, and coordinate resolution
• Support backup, antivirus, availability, and security operations
• Log, track, and update incidents using ITSM/ticketing tools
• Escalate complex issues to L3 teams and coordinate with infrastructure, network, and application teams
• Maintain SOPs, operational documentation, and shift handover reports

Required Skills

• Good knowledge of Windows/Linux, networking, TCP/IP, DNS, DHCP, and VPN
• Experience with monitoring tools, backups, Active Directory, Microsoft 365, and ticketing systems
• Basic knowledge of scripting, troubleshooting, incident management, and ITIL processes
• Strong communication, documentation, analytical, and problem-solving skills

Educational Qualifications

Any technical degree or diploma in IT, Computer Science, or a related field.

Preferred

• Experience with cloud platforms, virtualization, PowerShell/Bash, and enterprise monitoring tools
• Willingness to work in shifts or participate in on-call support