System Integration Specialist

Saaki Argus And Averil Consulting; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

Saaki Argus And Averil Consulting in Chennai, India seeks an IT applications and integration support professional to configure applications, support users, and manage client onboarding. The role also covers e-banking support, H2H testing, internal workflow administration, reporting, and change management.

The candidate will collaborate with stakeholders to ensure smooth deployments and ongoing operational excellence.

Responsibilities

• Collaborate with stakeholders to gather requirements, configure apps, perform readiness checks and provide user support.
• Coordinate client platform integrations, set up user access, manage entitlements, and test system onboarding.
• Provide technical support for e-banking users, troubleshoot issues, and ensure smooth platform usage.
• Conduct H2H, SWIFT FileAct, and API testing; verify connectivity and transaction processing.
• Admin and optimize internal applications and workflows; monitor performance and resolve issues.
• Generate weekly SLA data, create dashboards, and document exceptions and corrective actions.
• Support change management and migrations (ISO 20022), validate mappings, and ensure minimal impact.

Job description

Key Responsibilities:

1. Application Configuration, User Support & Issue Resolution:-

• Collaborate with stakeholders to gather business requirements and recommend suitable solutions.
• Perform application setup, configuration, and readiness checks prior to deployment.
• Execute functional testing, support implementation activities, and provide comprehensive user support for issue resolution.

Direct Integration with Client Platforms:

• Conduct user consultations to understand integration requirements and facilitate system onboarding.
• Configure applications, establish user access rights, and manage entitlement settings.
• Support testing activities, investigate system issues, and ensure prompt resolution of user concerns.

E-Banking Platform Support:

• Deliver technical assistance for e-banking platform users, including troubleshooting, query handling, and incident resolution.
• Ensure smooth platform usage by addressing operational and system-related issues in a timely manner.

Host-to-Host Integration Testing:

• Perform integration testing for Host-to-Host (H2H), SWIFT FileAct, and API-based implementations.
• Validate connectivity, transaction processing, and system functionality to support successful deployments.

2. Internal Systems & Workflow Administration:-

• Manage and optimize internal applications, workflows, and digital forms utilized by business functions.
• Support day-to-day operational activities by monitoring application performance, resolving workflow issues, and implementing configuration updates.
• Ensure systems operate efficiently and align with business requirements.

3. Reporting, Data Analysis & Service Monitoring:-

• Generate and extract data for weekly SLA reporting, service metrics, call tracking, and system performance analysis.
• Prepare management information reports, dashboards, and trend analyses to support decision-making.
• Maintain data integrity and ensure accurate documentation of exceptions, issues, and corrective actions.

4. Change Management & Project Support:-

• Provide implementation support, consultation, testing assistance, and troubleshooting for DIRECT and File Converter customers affected by system migrations, including ISO 20022 initiatives.
• Review and validate message structures, mapping configurations, and overall system preparedness.
• Assist users throughout transition activities, resolve migration-related issues, and ensure uninterrupted business operations with minimal impact.