System Integration Analyst

Saaki Argus And Averil Consulting; Chennai District; On-site; INR 500,000 - 750,000; Full time

Job summary

Saaki Argus And Averil Consulting is seeking a role focused on application configuration and user support across multiple platforms. The role involves configuring systems, supporting on-going operations, testing, and helping with client onboarding and integration efforts.

Responsibilities include e-banking platform support, H2H testing, internal workflows, reporting, and change management for system migrations such as ISO 20022.

Responsibilities

• Application configuration, user support and issue resolution, including file format converter tool readiness checks, testing and user support.
• Configure client platform integrations: user consultations, access rights, entitlement settings, testing and issue investigation.
• E-banking platform support: provide technical assistance, troubleshoot issues and ensure smooth platform usage.
• Host-to-Host integration testing: perform testing for H2H, SWIFT FileAct and API implementations, validate connectivity and processing.
• Internal systems and workflow administration: monitor performance, resolve workflow issues, implement configuration updates.
• Reporting, data analysis and service monitoring: generate weekly SLA reports, dashboards and trend analyses, ensure data integrity.
• Change management and project support: assist migrations including ISO 20022, validate message structures and prepare users for transition.

Job description

Key Responsibilities:

1. Application Configuration, User Support & Issue Resolution:-

File Format Converter Tool:

• Collaborate with stakeholders to gather business requirements and recommend suitable solutions.


• Perform application setup, configuration, and readiness checks prior to deployment.


• Execute functional testing, support implementation activities, and provide comprehensive user support for issue resolution.

Direct Integration with Client Platforms:

• Conduct user consultations to understand integration requirements and facilitate system onboarding.


• Configure applications, establish user access rights, and manage entitlement settings.


• Support testing activities, investigate system issues, and ensure prompt resolution of user concerns.

E-Banking Platform Support:

• Deliver technical assistance for e-banking platform users, including troubleshooting, query handling, and incident resolution.


• Ensure smooth platform usage by addressing operational and system-related issues in a timely manner.

Host-to-Host Integration Testing:

• Perform integration testing for Host-to-Host (H2H), SWIFT FileAct, and API-based implementations.


• Validate connectivity, transaction processing, and system functionality to support successful deployments.

2. Internal Systems & Workflow Administration:-

• Manage and optimize internal applications, workflows, and digital forms utilized by business functions.


• Support day-to-day operational activities by monitoring application performance, resolving workflow issues, and implementing configuration updates.


• Ensure systems operate efficiently and align with business requirements.

3. Reporting, Data Analysis & Service Monitoring:-

• Generate and extract data for weekly SLA reporting, service metrics, call tracking, and system performance analysis.


• Prepare management information reports, dashboards, and trend analyses to support decision-making.


• Maintain data integrity and ensure accurate documentation of exceptions, issues, and corrective actions.

4. Change Management & Project Support:-

• Provide implementation support, consultation, testing assistance, and troubleshooting for DIRECT and File Converter customers affected by system migrations, including ISO 20022 initiatives.


• Review and validate message structures, mapping configurations, and overall system preparedness.


• Assist users throughout transition activities, resolve migration-related issues, and ensure uninterrupted business operations with minimal impact.