System Engineer Backup

Phoenix Contact; New Delhi; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Phoenix Contact is seeking a Backup Operations professional to monitor and manage backup jobs and storage systems. The role focuses on ensuring reliable backups and successful restores, with responsibilities spanning troubleshoot, disaster recovery validations, and ongoing service reliability.

The ideal candidate will apply ITIL principles, manage retention policies, and analyze capacity and performance to optimize backup operations.

Qualifications

• Understand backup and restore concepts and architectures.
• Apply data protection principles across environments.
• Knowledge of IT security fundamentals as they relate to backups.
• Manage backup retention policies and compliance requirements.

Responsibilities

• Monitor backup jobs and storage systems.
• Ensure successful backups and restores.
• Troubleshoot backup failures.
• Perform restore validations and disaster recovery testing.
• Maintain backup service reliability.
• Maintain runbooks and restoration procedures.
• Monitor storage utilization and analyze backup trends.
• Identify bottlenecks and generate KPI/SLA reports.
• Participate in root-cause analysis and incident response.

Skills

Backup concepts

Data protection

IT Security fundamentals

Retention policies

Capacity management

Performance analysis

ITIL incident/change/problem

Tools

Cohesity

Job description

Key Responsibilities:

Backup Operations

• Monitor backup jobs and storage systems
• Ensure successful backups and restores
• Troubleshoot backup failures
• Perform restore validations and disaster recovery testing
• Maintain backup service reliability

Documentation

• Maintain:
  • Runbooks
  • Restore procedures
  • Troubleshooting guides
  • System configuration documents

Capacity & Performance Management

• Monitor storage utilization
• Analyze backup trends
• Identify bottlenecks
• Generate KPI and SLA reports

Risk & Compliance

• Ensure compliance with:
  • Security policies
  • Retention policies
  • Audit requirements
• Participate in root-cause analysis and incident response

Technical Knowledge

• Backup & Recovery concepts
• Data protection principles
• IT Security fundamentals
• Backup retention policies
• Capacity management
• Performance analysis
• Incident, Change & Problem Management (ITIL)

Tools

• Experience with Cohesity (highly preferred)