System Analyst

Systems-Plus; Pune District; On-site; INR 600,000 - 800,000; Full time

Job summary

Systems-Plus is seeking a System Analyst in Pune to provide end-to-end support for business-critical applications and maintain production support processes. The ideal candidate will have 2.5 to 3.5 years of IT experience, SQL proficiency, and exemplary communication skills. Responsibilities include troubleshooting complex issues, managing the incident queue, and providing guidance to junior team members. This full-time position offers a dynamic work environment and opportunities for professional development.

Qualifications

• 2.5 to 3.5 years of IT technical experience.
• Experience in using SQL and running data analysis.
• Preferred some programming experience.
• Exemplary communication skills (written, presentation, meeting management, documentation).
• Excellent interpersonal skills.

Responsibilities

• Provide end to end support for business-critical applications.
• Troubleshoot and resolve complex application issues.
• Implement and maintain production support processes.
• Manage incident queue for IT Supply Chain Systems Support.
• Identify root causes of recurring issues.

Skills

SQL proficiency

Data analysis

Communication skills

Interpersonal skills

Programming experience

Education

College degree in Computer Science or Information Systems

Job description

System Analyst

Location: Pune

Employment Type: full-time

Designation: System Analyst

Responsibilities

• Provide end to end support—from issue intake through resolution and closure—for business-critical applications including e SPS, Intellimas, FlexPLM, Tradelink One, Infor Nexus and other systems as assigned.
• Troubleshoot, diagnose, and resolve complex application and environmental issues to minimize business disruption.
• Implement and maintain production support processes across Supply Chain business units to ensure consistency, efficiency, and adherence to best practices.
• Manage and prioritize the incident queue assigned to IT Supply Chain Systems Support, following direction from the IT Supply Chain Systems Manager.
• Identify root causes of recurring issues and lead the design and implementation of sustainable solutions.
• Provide development and implementation support for projects as time permits.
• Execute system testing to support business initiatives, ensuring changes meet functional and technical requirements.
• Document support issues, resolutions, and standard operating procedures, creating clear step‑by‑step instructions to enhance team knowledge and streamline future support activities.
• Provide guidance and training to junior level team members and external contractors as needed.
• Execute Data Analysis as needed.
• Undertake ad‑hoc projects as assigned.
• Oversee and coordinate ticket triage and resolution.

Qualifications

• 2.5 to 3.5 years of IT technical experience.
• Experience in using SQL and running data analysis.
• Preferred some programming experience.
• Exemplary communication skills (written, presentation, meeting management, documentation).
• Excellent interpersonal skills.
• College degree in Computer Science, Information Systems or equivalent experience.