SVP- Senior Controls Lead Analyst -Services

Citi; Mumbai; On-site; INR 2,000,000 - 3,600,000; Full time

Job summary

Citi in Mumbai, India, is seeking an experienced professional to manage operational risk, compliance, audit, and controls across multiple lines of business. The role emphasizes risk assessment, issue management, and collaboration with product, operations, and technology teams.

The candidate should demonstrate ownership, strong analytical skills, and the ability to work independently while guiding risk remediation and regulatory responses.

Qualifications

• 8+ years in operational risk management, compliance, audit or controls-related roles.
• Ability to identify, measure, and manage key risks and controls.
• Strong analytical and problem-solving skills for complex risk activity.

Responsibilities

• Coordinate MCA activities including monitoring and reporting.
• Identify and document controls and support monitoring mechanisms.
• Assist in coordinating issue management and root cause analysis.
• Participate in assessing operational and compliance risk events and escalation.
• Support Product Risk Reviews across risk stripes (e.g., third party, fraud, sanctions).
• Contribute to risk assessment for New Activities and changes to the business.
• Collaborate with teams to develop solutions and drive effective resolution.
• Develop standards and procedures conforming to enterprise requirements.
• Provide oversight for issue management, reporting, and remediation tracking.
• Coordinate and prepare materials for regulatory and audit exams.

Skills

Operational risk management

Compliance

Audit

Risk assessment

Issue management

Analytical thinking

Education

Bachelor's/University degree

Master's degree preferred

Job description

Individuals in Product Controls are responsible for establishing, managing, and mitigating operational, compliance, and regulatory risks across various business lines and products. Professionals within this profile work collaboratively with product management, operations, technology, and second/third-line risk partners to design, implement, and maintain a robust, compliant, and sustainable risk-mitigated environment that supports safe business growth.

Responsibilities

• Coordinate MCA (Manager Control Assessment i.e. Risk & Control Self-Assessment) including monitoring and reporting activities where required.
• Identify and document manual and automated controls and support development and implementation of appropriate monitoring mechanisms.
• Assist in coordinating issue management including issue oversight and reporting, and inputting to root cause analysis and issue remediation.
• Participate in the process to identify, assess, record, and respond to Operational and Compliance Risk events, ensuring these are captured accurately, timely, and in accordance with requirements.
• Escalate issues appropriately to management in line with the firm's Escalation Policy and support the Escalation Champion in monitoring and recording escalations.
• Support coordination of and input to Product Risk Reviews across all relevant risk stripes (i.e., third party, fraud, sanctions, etc.).
• Contribute to assessment and management of the risks associated with New Activities and changes to the Business, ensuring these are well understood and adequately controlled.
• Work collaboratively within team and more broadly with business and functional line management to assess broader and complex issues, develop potential solutions, and drive effective resolution.
• Support development of standards and procedures that conform to enterprise requirements and support sound operational and compliance risk management.
• Provide oversight for Issue Management across the business, including assignment, reporting, and resolution tracking.
• Coordinate and prepare materials for regulatory and audit exams, conduct pre-reviews of documentation, and support the business in responding to inquiries from auditors and regulators.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 8+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.
• Ability to identify, measure, and manage key risks and controls.
• Ability to see the big picture with high attention to critical details.
• Track record of taking ownership and showing self‑motivation and proactivity in project execution.
• Strong analytical and problem‑solving skills to evaluate complex risk activities and resolve systemic operational challenges.
• Effective organizational influencing skills with a demonstrated ability to build rapport across functional lines.
• Ability to work independently as well as collaborate productively with immediate team members.
• Exceptional command of Microsoft Office suite

Education

• Bachelor's/University degree, Master's degree preferred.

Job Family Group: Controls Governance & Oversight

Job Family: Cross-disciplinary Controls

Time Type: Full time

Most Relevant Skills Please see the requirements listed above.

Other Relevant Skills: Analytical Thinking, Assessment, Business Acumen, Constructive Debate, Controls Lifecycle, Governance, Issue Management, Process Design, Risk Management Lifecycle, Stakeholder Management.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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