Quality Assurance, Monitoring & Testing Group Manager – C14

Jobtailor; Chennai District; On-site; INR 4,000,000 - 9,000,000; Full time

Job summary

Jobtailor in Chennai seeks an experienced Senior Operational Risk Manager to lead a large team and drive governance, risk and compliance programs. You will oversee control frameworks, policy adherence and monitoring activities, while collaborating with executives to improve processes and mitigate threats.

Ideal candidates bring 15+ years in financial services risk controls, strong analytical ability, and proven capability to influence senior stakeholders with clear, data-driven insights.

Qualifications

• 15+ years of experience in operational risk management, compliance, audit, or control-related functions in financial services.
• Ability to identify, measure, and manage key risks and controls.
• Track record leading control-related projects and programs.
• Developing strategy and process improvement initiatives.
• Expert knowledge in development and execution for controls.
• Strong leadership, decision-making and problem-solving skills.

Responsibilities

• Provides leadership and direction through a large team of professionals and/or junior managers.
• Provide leadership to drive optimization and efficiencies in projects.
• Assist management in guiding and influencing decisions that conform to business objectives.
• Responsible for the quality, completeness, and accuracy of the implementation of the Control Framework.
• Lead the assessment of activities and processes per Policies, Standards and Procedures.
• Conduct routine testing to ensure adherence to quality standards and identify risks.
• Review stakeholder feedback and respond to quality assurance issues promptly.
• Develop and execute monitoring and testing for controls and tools.
• Regularly report on quality control outcomes to top management.
• Proficient knowledge of regulatory guidance specific to QA and monitoring/testing lifecycle.
• Assess risk when business decisions are made, safeguarding firm and assets, escalating control issues with transparency.

Skills

Leadership

Risk management

Compliance

Policy development

Quality assurance

Stakeholder communication

Data analysis

Presentation skills

Tools

Excel

PowerPoint

Word

Job description

Responsibilities

• Provides leadership and direction through a large team of professionals and/or junior managers.
• Provide leadership to drive optimization and efficiencies in projects.
• Assist management in guiding and influencing decisions that conform to business objectives.
• Responsible for the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy and Control Inventory.
• Lead the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality.
• Conduct routine testing of internal activities and processes to ensure adherence to established quality standards and identify areas of risk or non-compliance.
• Review stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient manner.
• Support quality testing performed for business function quality control and transformation lead quality control post completion of an activity/process.
• Develop and execute monitoring and testing for controls, including control design assessment and design of operational effectiveness for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tool.
• Regularly report on quality control outcomes and control effectiveness to top management and relevant stakeholders.
• Proficient knowledge of regulatory guidance specific to quality assurance and monitoring/testing lifecycle.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervising the activity of teams and creating accountability with those who fail to maintain these standards.

Requirements

• 15+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.
• Ability to identify, measure, and manage key risks and controls.
• Track record leading control-related projects and programs.
• Ability to see the big picture with high attention to critical details.
• Develop and implement strategy and process improvement initiatives.
• Developing new ideas and improving current processes to proactively mitigate risks.
• Requires an ability to provide challenge and make recommendations for risk and controls remediation.
• Expert knowledge in the development and execution for controls.
• Proven experience in control-related functions in the financial industry.
• Proven experience in implementing sustainable solutions and improving processes.
• Expert understanding of compliance laws, rules, regulations, and best practices.
• Strong leadership, decision-making, and problem-solving skills.
• Strong analytical skills to evaluate complex risk and control activities and processes.
• Ability to deliver compelling presentations and influence executive audiences.
• Strong sense of accountability and ownership, with strong results orientation.
• Excellent communication skills; ability to engage and inspire across stakeholder groups.
• Exceptional command in Microsoft Office suite, particularly Excel, PowerPoint, and Word.