Issue Management Intermediate Analyst

Citigroup Inc.; Chennai; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Citigroup Inc. in Chennai invites a seasoned professional to lead Issue Management, coordinating with senior stakeholders to remediate findings and strengthen controls. You will drive end-to-end processes, develop corrective actions, and report on risk and control effectiveness.

The role requires strong analytical skills, governance experience, and the ability to communicate with senior leadership while ensuring compliance with Citi policies and procedures.

Qualifications

• 6+ years in operational risk management, compliance, audit, or other control-related functions in financial services.
• Ability to identify, measure, and manage key risks and controls.
• Good knowledge in development and execution for controls.
• Experience in control related functions in the financial industry.
• Experience in implementing sustainable solutions and improving processes.
• Understanding of compliance laws, rules, regulations, and best practices.
• Understanding Citi's Policies, Standards, and Procedures.
• Strong analytical skills to evaluate complex risk and control activities.
• Excellent verbal and written communication skills with senior management engagement.

Responsibilities

• Coordinate and manage issues with key stakeholders to ensure compliance and timely remediation of findings.
• Support end-to-end Issue Management ensuring compliance with Issue Management Policy, Standards and Procedures.
• Help implement sustainable solutions by addressing root causes.
• Participate in leadership meetings to analyze documentation and processes for Issue Management.
• Assist in identifying critical issues and suggesting enhancements.
• Maintain reports for Issue tracking and analysis.
• Identify risks across the business and organize cross-functional solutions.
• Develop senior management reporting.
• Ensure Issue Management Quality Standards are met for documented issues.

Skills

Analytical Thinking

Constructive Debate

Controls Lifecycle

Escalation Management

Governance

Issue Management

Process Design

Risk Management Lifecycle

Root Cause Analysis

Stakeholder Management

Education

Bachelor's degree

Tools

Microsoft Office

Excel

PowerPoint

Word

Job description

Individuals in Issue Management are responsible for the coordination and comprehensive management of issues with key stakeholders, such that Citi achieves and maintains compliance and appropriately remediates findings from internal and external reviews as well as self-identified issues. Includes coordinating with key stakeholders to investigate controls gaps or failures, develop corrective action plans, and provide robust challenge enabling the key stakeholders to implement sustainable solutions by addressing root causes and adopting enhanced discipline including consideration of lessons learned for the timely closure of issues.

Responsibilities:

• Good understanding on end-to-end Issue Management
• Support in the end-to-end Issue Management ensuring compliance with Issue Management Policy, Standards and Procedures
• Help Implementing sustainable solutions by addressing root causes
• Participate in leadership meetings to analyze
• documentation and processes to ensure Issue Management points are properly addressed
• Help to identify any critical issues and suggest enhancements
• Assisting in the creation and maintenance of reports for Issue tracking and analysis
• Help to identify risks across the business and organize cross-functional solutions
• Develop senior management reporting
• Facilitates and ensures Issue Management Quality Standards are met for issues documented

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards

Qualifications:

• Minimum of 6+ years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry.
• Ability to identify, measure, and manage key risks and controls.
• Good knowledge in the development and execution for controls.
• Experience in control related functions in the financial industry.
• Experience in implementing sustainable solutions and improving processes.
• Understanding of compliance laws, rules, regulations, and best practices.
• Understanding of Citi's Policies, Standards, and Procedures.
• Good analytical skills to evaluate complex risk and control activities and processes.
• Excellent verbal and written communication skills, with a demonstrated ability to engage at the senior management level.
• Problem-solving and decision-making skills.
• Ability to manage multiple tasks and priorities.
• Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word.

Education:

Bachelor's/University degree or equivalent experience

Job Family Group:

Controls Governance & Oversight

Job Family:

Issue Management

Time Type:

Full time

Most Relevant Skills

Analytical Thinking, Constructive Debate, Controls Lifecycle, Escalation Management, Governance, Issue Management, Process Design, Risk Management Lifecycle, Root Cause Analysis, Stakeholder Management.

Other Relevant Skills

Communication, Management Reporting, Policy and Procedure, Risk Management.

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