Support Technician

Naukri E-hire; Dadri; On-site; INR 350,000 - 650,000; Part time

Job summary

Naukri E-hire in Dadri, Uttar Pradesh, seeks an AS/400 support specialist to provide technical assistance to customers via phone, email, or on-site visits. You will troubleshoot system performance, data integrity, and application issues; work with development teams to identify root causes; and document all incidents in a timely manner using ticketing tools.

Experience 2-5 years in IT services is required; strong IBM iSeries (AS400) knowledge, DBMS concepts, and TSM skills are essential; AIX

Qualifications

• 2-5 years of experience in IT services & consulting
• Strong knowledge of IBM iSeries (AS400) operating system and its applications
• Proficiency in DBMS concepts and TSM (Ticketing System)
• Experience with AIX operating system is an added advantage

Responsibilities

• Provide technical support to customers via phone, email, or in-person visits for AS400 systems.
• Troubleshoot and resolve issues related to system performance, data integrity, and application functionality.
• Collaborate with development teams to identify root causes of problems and implement solutions.
• Document all incidents and resolutions in a timely manner using ticketing tools.

Skills

DBMS concepts

TSM (Ticketing System)

AIX knowledge

AS400/IBM iSeries

Tools

IBM iSeries (AS400)

AIX

Job description

Roles and Responsibilities :

• Provide technical support to customers via phone, email, or in-person visits for AS400 systems.


• Troubleshoot and resolve issues related to system performance, data integrity, and application functionality.


• Collaborate with development teams to identify root causes of problems and implement solutions.


• Document all incidents and resolutions in a timely manner using ticketing tools.

Job Requirements :

• 2-5 years of experience in IT services & consulting industry.


• Strong knowledge of IBM iSeries (AS400) operating system and its applications.


• Proficiency in DBMS (Database Management System) concepts and TSM (Ticketing System).


• Experience with AIX operating system is an added advantage.