Support Specialist

Nielseniq India; Pune District; Hybrid; INR 450,000 - 650,000; Full time

Job summary

Nielseniq India in Pune is seeking a Dynamics 365 Support Analyst to provide end-user help and admin support. You will troubleshoot issues, configure entities, forms, workflows, and Power Automate flows, and collaborate with product teams.

You will perform data maintenance, support testing, and participate in agile planning, delivering reliable governance and platform usage guidance.

Qualifications

• 1-3 years supporting a large Microsoft Dynamics 365 environment.
• Strong troubleshooting, data analysis, and root cause skills.
• Hands-on experience with Dynamics 365 configuration and administration; Power Automate flows; exposure to Canvas Apps.
• Must be detail-oriented and able to manage multiple demands from a large user base.
• Deep knowledge of Dynamics 365 ecosystem, data structure, and BI skills.
• Familiarity with Agile delivery (sprints, backlogs, PI planning).
• Excellent written and verbal communication; able to interact with all levels.

Responsibilities

• End User Support and provide technical/functional support for Dynamics 365 users.
• Configure and maintain Dynamics 365 entities, fields, forms, views, dashboards, flows, and business rules.
• Perform data maintenance, data loads, corrections, and extracts; diagnose data issues.
• Support production and lower environments; assist with governance and security controls.
• Develop low-code solutions, including Power Automate flows and light customization.
• Build and maintain reports using FetchXML, SSRS, or Power BI as applicable.
• Collaborate with Product & Business teams, participate in PI planning and sprint planning.
• Assist with testing, QA, validation, and release activities; support environment management.

Skills

Dynamics 365

Power Automate

Data analysis

Troubleshooting

Agile delivery

Communication skills

Canvas Apps

Tools

Power Automate

Canvas Apps

Dynamics 365

Job description

Role & responsibilities

• End User Support
• Provide technical and functional support for Dynamics 365 users, including (but not

limited to) forms, views, workflows, dashboards, Cases/Incidents, Contacts, Accounts,

Leads, Users, Teams, Queues, SLAs, Business Rules, Power Automate flows, etc.

• Partner with Product & Business to establish SME level understanding of business

processes and documentation as it relates to end user CRM usage

• Perform data maintenance activities (data projects, loads, corrections, extracts, etc.)
• Diagnose and resolve data issues, integration failures, and automation errors
• Partner with Product team to support their release communications
• Act as a consultative partner to Product team and VOB/business users regarding best

practices and platform usage

• Support user licensing, access, role assignments, and environment onboarding
• Support production instance in addition to lower environments
• Platform Administration
• Configure and maintain Dynamics 365 entities, fields, forms, views, dashboards, flows,

and business rules

• Perform low-code development work, including:

Power Automate flows

Light customization and extensions

Solution packaging and deployment

• Build and maintain reports using FetchXML, SSRS (SQL Server Reporting Services), or

Power BI (as applicable)

• Install, configure, and maintain thirdparty components and integrations
• Support environment management and solution promotion across dev/test/prod
• Agile Delivery, PI Planning & Deployment
• Participate in PI planning, backlog refinement, and sprint planning sessions

contributing estimates, consultative inputs and delivery commitments

• Estimate, design, and deliver assigned work items in coordination with product

owners/leaders and delivery teams

• Support business testing, QA teams, validation, and release activities
• Partner with distributed delivery teams to execute sprint commitments
• Platform Governance & Controls
• Ensure the Dynamics 365 and Power Platform environments operate within

established enterprise, security, and compliance standards.

• Apply and enforce Power Platform governance controls, including:

Environment strategy

DLP (Data Loss Prevention) policies

Solution lifecycle management

• Support SOX and internal audit requirements, including:

Change management evidence

Access controls

Segregation of duties

• Partner with architects, security and IAM teams on identity management, best

practices, role design, and access reviews

• Contribute to process & platform documentation, guardrails, and standards

Qualifications

• Required
• 1-3 years supporting a large Microsoft Dynamics 365 environment.
• Strong troubleshooting, data analysis, and root cause skills
• Hands-on experience with:

Dynamics 365 configuration and administration

Power Automate (Flows); exposure to Canvas Apps

• Must be detail-oriented and have the ability to manage and prioritize multiple

demands from a large user base.

• Deep knowledge of Dynamics 365 ecosystem, data structure all technical

and functional areas along with strong data & BI skills.

• Understanding of Agile delivery (sprints, backlogs, PI planning)
• Superior communication skills both written and verbal
• Superior verbal & written communication and interpersonal skills with the

ability to work with all levels of the organization

• Ability to manage multiple assignments simultaneously with a high level of

autonomy and independence

• Ability to perform effectively with flexibility and adaptability to handle shifting

needs, evolving priorities, and urgent situations that arise.

• Detail orientation with strong organizational skills.
• Ability to learn and apply new concepts quickly.
• Ability to meet tight deadlines.
• Demonstrated critical thinking and diagnostic skills.
• The following experience is preferred but not required:
• Microsoft Dynamics 365 & Power Platform certifications (Preferred)
• Experience with large Dynamics 365 Customer Service implementations
• Experience with governance, compliance, or SOX-controlled environments
• Experience managing CRM technology projects, including gathering and

documenting business requirements, designing and configuring forms,

developing workflows, reports and dashboards, and troubleshooting

application bugs.

• Ability to function tactically with business areas but is also comfortable with

senior level presentations

• Ability to help develop tech stack strategy while executing on deliverables

What Success Looks Like

• End users receive timely, highquality technical and data support
• Sprint commitments are delivered reliably and compliantly
• Power Platform solutions adhere to governance and audit standards
• The Dynamics 365 and Power Platform ecosystem is stable, secure, and

continuously improving