MS Dynamics 365 CE/CRM Technical Consultant

Altum; Ahmedabad District; On-site; INR 1,500,000 - 2,200,000; Full time

Benefits offered by this job

Health insurance

Continuous learning

Global exposure

Career growth

Job summary

Altum seeks a Microsoft Dynamics 365 CE/CRM Technical Consultant with 4–6 years of hands-on delivery. You will configure, customize, and extend Dynamics 365 CE, and own day-to-day client communication including stand-up cadence and delivery tracking.

You will design robust, upgrade-safe solutions, manage deployments, and mentor junior consultants while collaborating with stakeholders across the engagement.

Qualifications

• 4–6 years of hands-on Dynamics 365 CE/CRM experience.
• Experience delivering upgrade-safe technical solutions.

Responsibilities

• Configure and customize Dynamics 365 CE applications to meet client requirements.
• Design and build solutions on Power Platform (Power Apps, Power Automate).
• Build and maintain integrations using Azure services (Functions, Logic Apps, API Management).
• Configure security roles, business units, teams, and field security.
• Manage deployments across Dev → Test → UAT → Prod with ALM.
• Produce technical design docs and configuration workbooks.
• Support testing and post go-live hypercare.

Skills

Dynamics 365 CE

Power Platform

Dataverse

Azure integrations

ALM pipelines

Security model

Stakeholder mgmt

Agile delivery

Education

Bachelor's degree (CS/IT/Engineering)

Tools

Azure DevOps

GitHub

Job description

About this role

We are looking for a Microsoft Dynamics 365 CE/CRM Technical Consultant with 4–6 years of hands-on experience configuring, customizing, and extending Dynamics 365 Customer Engagement applications. This is a client-facing role: beyond strong technical delivery, you will own day-to-day client communication and run daily cadence (stand‑up) meetings, keeping delivery on track and stakeholders informed. You will translate business requirements into robust, upgrade‑safe technical solutions and serve as a trusted technical point of contact for the client throughout the engagement.

Key Responsibilities

Technical Delivery

• Configure and customize Dynamics 365 CE applications (Sales, Customer Service, and related modules) to meet client requirements.
• Design and build solutions on Microsoft Dataverse and the Power Platform, including model‑driven and canvas Power Apps and Power Automate flows.
• Build and maintain integrations between Dynamics 365 CE and external systems using Azure services (Functions, Logic Apps, Service Bus, API Management), REST APIs, and OData.
• Configure security roles, business units, teams, and field‑level security in line with least‑privilege and segregation‑of‑duties principles.
• Design and manage solution deployments across environments (Dev → Test → UAT → Prod), including ALM using managed solutions, Azure DevOps / GitHub pipelines, and configuration/data migration.
• Produce and maintain technical documentation, solution design specifications, and configuration workbooks.
• Support functional, integration, performance, and user acceptance testing, and provide hypercare and issue resolution post go‑live.

Client Communication & Cadence Leadership

• Act as the primary technical point of contact for the client on assigned workstreams.
• Plan and run daily cadence (stand‑up) meetings — tracking progress, surfacing blockers, and driving actions to closure.
• Communicate status, risks, and dependencies clearly and proactively to client stakeholders and internal delivery leads.
• Lead requirement‑gathering and solution‑design discussions, and manage scope, expectations, and follow‑ups.
• Maintain and report against sprint backlogs, action logs, and delivery plans.
• Mentor junior consultants and review their configuration and code for quality and adherence to best practices.

Technical Skills Required

• 4–6 years of hands‑on experience as a Dynamics 365 CE / CRM technical consultant or developer.
• Deep configuration and customization experience across Dynamics 365 Sales and/or Customer Service.
• Solid Power Platform experience: model‑driven and canvas Power Apps, Power Automate, and Dataverse data modeling.
• Experience with integrations using Azure (Functions, Logic Apps, Service Bus, API Management), REST/OData, and web services.
• Working knowledge of ALM for Dynamics 365 — managed solutions, source control, and CI/CD pipelines (Azure DevOps or GitHub).
• Understanding of the CE security model (roles, business units, teams, field security).
• Proven ability to lead client communication and run daily cadence / stand‑up meetings independently.
• Excellent verbal and written communication, stakeholder management, and problem‑solving skills.
• Comfortable working in Agile / iterative delivery environments.

Preferred Skills

• Microsoft certifications such as PL-200 (Power Platform Functional Consultant), PL-400 (Power Platform Developer), MB-210 (Sales), or MB-230 (Customer Service).
• Experience with Power BI and Microsoft Fabric for reporting and analytics.
• Experience with Copilot Studio, AI Builder, or Copilot for Dynamics 365.
• Exposure to Power Pages / portals and Customer Insights (Marketing).
• Experience integrating CE with ERP (Dynamics 365 Finance & Operations) or third‑party platforms.
• Consulting background with client‑facing delivery in a partner or systems‑integrator environment.

Qualifications

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent practical experience).

Employee Benefits & Growth Opportunities

Altum offers a professional and supportive work environment with opportunities for career growth and skill development.

Employees benefit from:

• Health insurance and employee well‑being support
• Continuous learning and professional development opportunities
• Exposure to global clients and emerging technologies
• A collaborative culture that encourages ownership and innovation
• Long‑term career growth aligned with organizational expansion