Support Ops Specialist, Support Operations (Level 3)

Amazon Inc.; Hyderabad; In loco; INR 400.000 - 600.000; Tempo pieno

Descrizione del lavoro

Amazon seeks a diligent Support Ops Specialist (Level 3) to assist FBA sellers with financial questions and ensure policy-compliant resolutions. The role focuses on deep dive investigations, reimbursement requests, and processing research in a fast-paced, email/ticketing environment, with a strong emphasis on accuracy, productivity, and customer experience.

Requirements include graduation, 1+ year customer service, fluent English, and experience with MS Office; office-based, with weekend/night

Competenze

• Graduation complete (Full time Any stream).
• 1+ years of customer service experience.
• Speak, write, and read fluently in English.
• Experience with Microsoft Office products and applications.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Experience in payments or e-commerce.
• Graduate and should be willing to work from office.
• High school diploma or equivalent.

Mansioni

• Assist with deep dive and root cause resolution for FBA Merchant and seller reimbursement requests.
• Evaluate research requests from FBA Sellers for lost and damaged inventory in a contact center environment (email/ticketing only, no phones).
• Achieving weekly productivity and quality targets.

Conoscenze

Customer service experience

Fluent English

Flexible schedule

Payments or e-commerce

Formazione

Graduation complete (Full time Any stream)

High school diploma or equivalent

Strumenti

Microsoft Office

Descrizione del lavoro

Support Ops Specialist, Support Operations (Level 3)

Job ID: 10575489 | ADCI HYD 13 SEZ - H84

Amazon is seeking highly motivated Machine Learning Data associates for its Fulfillment by Amazon’s (FBA) Support Operations site in Bangalore. FBA is a growing business built around Amazon’s world class capability in Ordering, Fulfillment, Transportation and Customer Service. By leveraging our current scale and supply chain, FBA can provide a low cost alternative for fulfillment and enable sellers to rapidly grow their business. As mentioned by Jeff Bezos, Founder of Amazon.com, in his annual letter to shareholders, FBA is one of the strategic long term opportunities for the company to improve the lives of sellers and buyers while leveraging our billion dollar logistics infrastructure to generate increasing free cash flow and triple digit return on invested capital. Our long term vision is that customers can order and receive a sellers’ product the same day anywhere in the world.

Support Operations role in FBA is to support Sellers with financial related questions and ensure they are addressed in accordance with policy. We believe consistency is the foundation to the world class service we provide our Sellers and Support Operations is at the center of ensuring consistent and fair evaluation of Seller inquiries.

Key job responsibilities

• Assist with deep dive and root cause resolution for FBA Merchant and seller reimbursement requests.
• Evaluate research requests from FBA Sellers for lost and damaged inventory in a contact center environment (email/ticketing only, no phones).
• Achieving weekly productivity and quality targets.

A day in the life

Consistently improving Seller experience

About the team

Mission - To mitigate business risk while driving an excellent customer experience

BASIC QUALIFICATIONS

• Graduation complete (Full time Any stream)
• 1+ years of customer service experience
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience in payments or e-commerce

PREFERRED QUALIFICATIONS

• Graduate and should be willing to work from office

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Basic Qualifications

• 1+ years of customer service experience
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience in payments or e-commerce
• Complete graduation

Preferred Qualifications

• High school diploma or equivalent

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.