Support Ops Specialist, Support Operations (Level 3)

Amazon; Bengaluru; On-site; INR 300,000 - 600,000; Full time

Job summary

Amazon is seeking a Machine Learning Data Associate for its FBA Support Operations in Bangalore. The role centers on resolving reimbursement requests and researching seller inquiries with a focus on accuracy, efficiency, and policy adherence.

The team values disciplined, data-driven problem-solving in a fast-paced environment. Candidates should have 1+ year of customer service experience, fluency in English, and familiarity with Microsoft Office.

Qualifications

• Completed graduation (any stream).
• 1+ years of customer service experience.
• Speak, write, and read fluently in English.

Responsibilities

• Assist with deep dive and root cause resolution for FBA merchant and seller reimbursement requests.
• Evaluate research requests from FBA Sellers for lost and damaged inventory in a contact center environment (email/ticketing only, no phones).
• Achieving weekly productivity and quality targets.

Skills

Customer service

English fluency

Payments / e-commerce experience

Education

Graduation - any stream

Graduate - full time

Tools

Microsoft Office

Job description

DESCRIPTION

Amazon is seeking highly motivated Machine Learning Data associates for its Fulfillment by Amazon’s (FBA) Support Operations site in Bangalore. FBA is a growing business built around Amazon’s world class capability in Ordering, Fulfillment, Transportation and Customer Service. By leveraging our current scale and supply chain, FBA can provide a low cost alternative for fulfillment and enable sellers to rapidly grow their business. As mentioned by Jeff Bezos, Founder of Amazon.com, in his annual letter to shareholders, FBA is one of the strategic long term opportunities for the company to improve the lives of sellers and buyers while leveraging our billion dollar logistics infrastructure to generate increasing free cash flow and triple digit return on invested capital. Our long term vision is that customers can order and receive a sellers’ product the same day anywhere in the world.

Support Operations role in FBA is to support Sellers with financial related questions and ensure they are addressed in accordance with policy. We believe consistency is the foundation to the world class service we provide our Sellers and Support Operations is at the center of ensuring consistent and fair evaluation of Seller inquiries.

Key job responsibilities

• Assist with deep dive and root cause resolution for FBA Merchant and seller reimbursement requests.


• Evaluate research requests from FBA Sellers for lost and damaged inventory in a contact center environment (email/ticketing only, no phones).


• Achieving weekly productivity and quality targets.

A day in the life

Consistently improving Seller experience

About The Team

Mission - To mitigate business risk while driving an excellent customer experience

Basic Qualifications

• Completed graduation (any stream)


• 1+ years of customer service experience


• Speak, write, and read fluently in English


• Experience with Microsoft Office products and applications


• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays


• Experience in payments or e-commerce

Preferred Qualifications

• Graduate and should be willing to work from office

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

BASIC QUALIFICATIONS

• 1+ years of customer service experience


• Speak, write, and read fluently in English


• Experience with Microsoft Office products and applications


• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays


• Experience in payments or e-commerce


• Graduate - full time

PREFERRED QUALIFICATIONS

• High school diploma or equivalent

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

ADCI - BLR 14 SEZ - F07

Job ID: A10575503