FBA Operations Lead, IN FBA

Amazon Inc.; Bengaluru; On-site; INR 420,000 - 620,000; Full time

Job summary

ASSPL - Karnataka is seeking a Superstar Investigation specialist to drive investigations of key processes and defects, with data analysis support for both merchant and customer experiences. The role is based in Bangalore and focuses on operational excellence and scalable solutions across the FBA program.

The position requires 1+ years in data-driven operations, a Bachelor’s degree, and fluency in English, with strong MS Office and Excel skills to analyze data, create SOPs, and drive

Qualifications

• 1+ years of data-driven business operations experience.
• Bachelor’s degree required.
• Fluent in English (speaking, writing, reading).
• Experience with Microsoft Office products and Excel.

Responsibilities

• Lead investigation and root cause resolution for high impact issues in FBA merchant and customer experiences.
• Analyze large data sets to identify problem statements related to seller experience.
• Create and implement SOPs weekly to tackle critical seller experience problems and scale solutions.
• Report program metrics and derive insights from patterns and problems.

Skills

Strong business communication

MS Office proficiency

Deep dive troubleshooting

Strong catalog knowledge

Education

Bachelor's degree

Tools

MS Office

Excel

Job description

Description

Amazon. In’s Fulfillment by Amazon (FBA) team is seeking Superstar Investigation specialist to drive investigation of key processes and defects, along with driving data analysis, and supporting both our Merchant and Customer experience. FBA is a highly visible and strategic program within Amazon. This is a chance to work in an innovative team, participating in operational excellence, system support, process and design that span the entire company. Come help build a world class product with Amazon. In’s customer centric focus applied to the Merchant experience. Our teams' objective is to provide the capability for merchants to obtain the benefit of Fulfillment by Amazon, including all the superior performance of receive, store, pick, pack, ship, transportation and customer service.

Description

Amazon. In’s Fulfillment by Amazon (FBA) team is seeking Superstar Investigation specialist to drive investigation of key processes and defects, along with driving data analysis, and supporting both our Merchant and Customer experience. FBA is a highly visible and strategic program within Amazon. This is a chance to work in an innovative team, participating in operational excellence, system support, process and design that span the entire company. Come help build a world class product with Amazon. In’s customer centric focus applied to the Merchant experience. Our teams' objective is to provide the capability for merchants to obtain the benefit of Fulfillment by Amazon, including all the superior performance of receive, store, pick, pack, ship, transportation and customer service.

The position is based in Bangalore.

Key job responsibilities

• Lead investigation and root cause resolution for high impact FBA Merchant and Customer Issues, and key programs
• Analyze huge data sets to arrive at specific problem statements around seller experience/program related issues.
• Create and implement SOPs for execution on weekly basis to solve for critical seller experience problems. Work to submit product ideas to drive SOPs at scale
• Report metrics related to the program and draw insights on key patterns/ problems.

Skills

Strong business communication skills

Good working knowledge of MS Office

Deep dive, troubleshooting and innovation

Strong catalog knowledge

Ability To

Multi task in a fast paced environment

Communicate clearly with both internal and external customers

Demonstrate

Passion for delivering great customer experience

Strong inter personal & communication skills

Excellent listening skills

Excellent Data Accuracy skills

Eye for Detail

Commitment to meet Deadlines

Willingness to take initiatives

Basic Qualifications

• 1+ years of data-driven business operations processes experience
• Bachelor's degree
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Experience with Excel

Preferred Qualifications

• Knowledge of consumer product compliance processes and regulations
• Experience in regulatory compliance management with government agencies

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

ASSPL - Karnataka

Job ID: A10586212