Support Operations Specialist

Amazon India Limited; Bengaluru; Hybrid; INR 450,000 - 650,000; Full time

Job summary

Amazon India Limited in Bengaluru is seeking a mid-level Support Operations Specialist to support FBA seller reimbursements and payments-related inquiries in a fast-paced, office-based environment.

You will handle email/ticketing inquiries, contribute to policy-driven evaluations, and help maintain high standards of seller experience.

The role requires graduation, English fluency, and a willingness to work a flexible schedule including weekends.

Qualifications

• Graduation completed in any stream.
• 1+ years of customer service experience.
• Fluent in English (spoken, written, reading).
• Experience with Microsoft Office.
• Willing to work weekends, nights, holidays.

Responsibilities

• Assist with root-cause resolution for seller reimbursement requests.
• Evaluate seller loss/damage research requests in email/ticketing workflows.
• Meet weekly productivity and quality targets.

Skills

Customer service

English fluency

MS Office

Flexible schedule

Payments / e-commerce

Education

Graduation

Job description

Support Ops Specialist, Support Operations (Level 3) Amazon is seeking highly motivated Machine Learning Data associates for its Fulfillment by Amazon’s (FBA) Support Operations site in Bangalore. FBA is a growing business built around Amazon’s world class capability in Ordering, Fulfillment, Transportation and Customer Service. By leveraging our current scale and supply chain, FBA can provide a low cost alternative for fulfillment and enable sellers to rapidly grow their business. As mentioned by Jeff Bezos, Founder of Amazon.com, in his annual letter to shareholders, FBA is one of the strategic long term opportunities for the company to improve the lives of sellers and buyers while leveraging our billion dollar logistics infrastructure to generate increasing free cash flow and triple digit return on invested capital. Our long term vision is that customers can order and receive a sellers’ product the same day anywhere in the world. Support Operations role in FBA is to support Sellers with financial related questions and ensure they are addressed in accordance with policy. We believe consistency is the foundation to the world class service we provide our Sellers and Support Operations is at the center of ensuring consistent and fair evaluation of Seller inquiries.

Key job responsibilities

Responsibilities include:

• Assist with deep dive and root cause resolution for FBA Merchant and seller reimbursement requests.
• Evaluate research requests from FBA Sellers for lost and damaged inventory in a contact center environment (email/ticketing only, no phones).
• Achieving weekly productivity and quality targets.

A day in the life Consistently improving Seller experience

Mission - To mitigate business risk while driving an excellent customer experience

BASIC QUALIFICATIONS

• Completed graduation (any stream)
• 1+ years of customer service experience
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience in payments or e-commerce

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

PREFERRED QUALIFICATIONS

• Graduate and should be willing to work from office

BASIC QUALIFICATIONS

• 1+ years of customer service experience
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience in payments or e-commerce
• Graduate
• full time

Preferred Qualifications

• High school diploma or equivalent

Experience Level Mid Level