Support / Implementation Engineer

OASYSIND PRIVATE LIMITED; Kozhikode district; On-site; INR 600,000 - 800,000; Full time

Job summary

OASYSIND PRIVATE LIMITED is seeking a Support Implementation Engineer to assist with configuration deployment and ongoing technical support for our enterprise HR Payroll application.

You will work closely with customers to understand requirements, configure modules, support data migration, and coordinate with internal teams to ensure stable production operations and timely issue resolution.

Qualifications

• Bachelor's degree in computer science, information technology or related field.
• Strong knowledge of SQL Server including queries, joins, stored procedures and data troubleshooting.
• Good troubleshooting and analytical skills.
• Excellent communication and customer-facing abilities.
• Ability to work independently and coordinate with multiple teams.
• English language proficiency required.
• On-site work location required (In person).

Responsibilities

• Understand customer requirements and translate them into application configurations.
• Configure HR Payroll and other modules based on customer requirements.
• Support new implementations, upgrades, migrations and rollouts.
• Assist with data migration, validation and reconciliation.
• Prepare and maintain implementation documentation and records.
• Support UAT, go-live activities and post-go-live stabilization.
• Provide L1/L2 application and technical support to customers.
• Troubleshoot application errors, performance issues and failures.
• Analyze logs and run SQL queries for data validation and troubleshooting.
• Escalate complex issues with technical analysis and proper information.

Skills

SQL Server knowledge

Troubleshooting

Communication skills

Independent work

English proficiency

On-site work

Education

Bachelor's degree in Computer Science / IT or related field

Tools

SQL Server

Azure SQL Database

Job description

Job description

We are looking for a Support Implementation Engineer to support the implementation configuration deployment and ongoing technical support of our enterprise HR Payroll application The role involves working closely with customers to understand requirements configure the application support data migration and integrations troubleshoot technical issues and coordinate with internal development successful implementation stable production operations and providing technical support to the clients

Key Responsibilities

Implementation

• Understand customer business requirements and translate them into application configurations
• Configure HR Payroll other application modules based on customer requirements
• Support new customer implementations upgrades migrations and system rollouts
• Assist with data migration data validation and data reconciliation
• Prepare and maintain implementation-related documentation and configuration records
• Support UAT activities troubleshoot issues and coordinate with customers during testing
• Support production go-live activities and post-go-live stabilization

Application Technical Support

• Provide L1 L2 application and technical support to customers
• Analyse and troubleshoot application errors functional issues performance problems and failures
• Investigate issues using application logs database logs and monitoring tools
• Reproduce reported issues in test UAT environments and provide detailed findings
• Execute SQL queries and approved scripts for troubleshooting data validation and support activities
• Perform troubleshooting from the backend SQL SQL Server Azure SQL Database
• Support application configuration deployments and production maintenance activities
• Participate in production deployments migrations and planned maintenance activities
• Communicate directly with customers to understand issues and provide technical assistance
• Manage support tickets and ensure timely resolution within agreed SLA timelines
• Maintain clear documentation of incidents troubleshooting activities root causes and resolutions
• Identify recurring problems and recommend corrective and preventive actions
• Escalate complex issues with sufficient technical analysis and supporting information

Required Skills

• Bachelor s degree in computer science Information Technology or a related field
• Good knowledge of SQL Server including queries joins stored procedures and data troubleshooting
• Strong troubleshooting and analytical skills
• Good communication and customer-facing skills
• Ability to work independently and coordinate effectively with multiple teams
• Experience SQL 1 year
• Required Language English
• Required Work Location In person
• SQL: 1 year (Required)
• Language:English (Required)
• Work Location: In person