Support Executive POS

Innosolv Consultancy Services; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Innosolv Consultancy Services Pvt Ltd builds finance-native ERP solutions for growing businesses, with a focus on multi-outlet POS and ERP integrations. The ERP Support Executive – POS is a customer-facing role handling POS support, new-outlet configuration and go-live with hypercare.

You will diagnose issues, perform basic SQL validation, conduct user training and coordinate with internal teams. Flexibility for extended hours and travel to client sites is required.

Qualifications

• 1–3 years in POS support, POS implementation or related roles.
• Restaurant, QSR, caf, bakery or multi-outlet POS experience strongly preferred.
• Customer-facing troubleshooting experience.

Responsibilities

• Act as a customer-facing point of contact for POS issues and provide clear, timely communication.
• Understand, reproduce and diagnose issues before escalating them.
• Resolve issues within authority and follow escalation matrix when needed.
• Handle defined POS implementation activities, particularly new-outlet setup and go-live readiness.
• Support POS integrations with ERP and other connected systems; identify data-flow issues.
• Participate in go-live and post-go-live hypercare, including extended hours or weekends when required.
• Conduct user training and provide practical outlet-level guidance.
• Create knowledge-base material and drive permanent corrective actions.

Skills

POS support

Outlet setup

POS-ERP integration

Basic SQL

Customer communication

Go-live & hypercare

Multi-outlet POS experience

Education

Bachelor's degree in CS/IT/Commerce

Tools

SQL

Job description

ERP Support Executive POS

Customer-facing POS Support, Basic Implementation, Integration & Hypercare

About Innosolv

Innosolv Consultancy Services Pvt Ltd builds finance-native ERP solutions for growing businesses, with a strong focus on organized F&B chains and mid-market enterprises. Our solutions connect operations with Finance, Inventory, Procurement, Production, POS and other business processes.

Role Purpose

The ERP Support Executive – POS is a customer-facing Support role with meaningful POS implementation responsibilities. The role covers POS support, new-outlet configuration, integrations, user training, go-live and hypercare. The individual is expected to diagnose issues before escalation, resolve issues within defined authority, and own each issue through proper closure.

Key Responsibilities

• Act as a customer-facing point of contact for POS issues and provide clear, timely communication.
• Understand, reproduce and diagnose issues before escalating them.
• Classify issues as user, data, configuration, application defect, enhancement/change request or integration issue.
• Resolve issues within authority and follow the escalation matrix where development, product or senior technical intervention is required.
• Handle defined POS implementation activities, particularly new-outlet setup, configuration and deployment readiness.
• Support POS integrations with ERP, aggregators and other connected systems; identify where a data flow has failed.
• Participate in go-live and post-go-live hypercare, including extended hours/weekends when required.
• Conduct user training and provide practical outlet-level guidance.
• Use basic SQL to investigate transactions and validate data; advanced SQL is not required.
• Maintain tickets, priorities, SLAs, follow-up cadence, resolution notes and closure discipline.
• Create knowledge-base material and identify recurring issues for permanent corrective action.
• Coordinate with Implementation, Development, Product, ERP and other internal teams.
• Use AI responsibly for troubleshooting, learning, documentation and productivity, validating outputs before use.
• Travel to customer locations when required.

Core Skills

• POS transaction flows and outlet operations
• POS configuration and outlet setup
• POS-to-ERP and third-party integration concepts
• Basic SQL and application troubleshooting
• Customer communication, listening and questioning
• Go-live, hypercare and user training

Candidate Profile

• 1–3 years in POS support, POS implementation, application support or related business-application roles.
• Restaurant, QSR, caf, bakery or multi-outlet POS experience strongly preferred.
• Customer-facing troubleshooting experience.
• Basic SQL knowledge.
• Strong learning agility, ownership, team orientation and follow-through.
• Comfort with travel and extended-hours/weekend support when required.
• Demonstrable willingness to use AI tools to improve productivity.

Education

Graduate degree/diploma in Computer Science, IT, Commerce, Business or a related discipline; relevant experience may be considered.

Important Note

This is not a generic help-desk role. POS support, basic implementation, outlet setup, integrations, training, go-live and technical/application diagnosis are all part of the role.

Role & responsibilities

Preferred candidate profile

Perks and benefits