Customer Service Support

Sutherland; Hyderabad; On-site; INR 200,000 - 320,000; Full time

Job summary

Sutherland in Hyderabad, India, is seeking a friendly Retail Customer Support professional to join our team. You will be the face of the brand, handling customer inquiries, assisting with product selection, and ensuring a welcoming shopping environment.

You will use POS systems, process transactions and exchanges, resolve concerns with empathy, and collaborate with colleagues to deliver consistent service. A flexible schedule including weekends is required.

Qualifications

• Excellent communication to interact with diverse customers.
• Customer-first mindset with service-focused approach.
• Proficiency in POS systems for transactions.
• Strong problem-solving and conflict resolution skills.
• Ability to multitask in a fast-paced retail setting.
• Experience with cash handling and payments.
• Demonstrated empathy and patience with customers.
• Understanding of retail operations and product information.
• Willingness to work flexible hours including weekends.

Responsibilities

• Respond to customer inquiries about products and policies.
• Assist with product selection and recommendations.
• Process transactions, returns, and exchanges accurately.
• Address complaints with empathy and resolve issues.
• Maintain accurate customer records per procedures.
• Support store operations with merchandising and inventory checks.
• Collaborate with team to ensure smooth daily operations.
• Follow company policies while maintaining professional appearance.
• Contribute to a positive shopping experience and loyalty.

Skills

Strong communication

Customer-focused

POS systems

Problem-solving

Multitasking

Cash handling

Empathy and patience

Retail operations

Time management

Job description

Artificial Intelligence. Automation.Cloud engineering. Advanced analytics.For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Job Description

We're looking for a friendly and customer-focused Retail Customer Support professional to join our team in Hyderabad, India. In this role, you will be the face of our organization, delivering exceptional service to our customers while maintaining a positive and welcoming retail environment. You will handle customer inquiries, resolve issues, and ensure every interaction reflects our commitment to customer satisfaction.

• Respond to customer inquiries regarding products, services, and store policies in a timely and professional manner
• Assist customers with product selection and provide knowledgeable recommendations based on their needs
• Process customer transactions, returns, and exchanges accurately using point-of-sale systems
• Address and resolve customer complaints and concerns with empathy and patience
• Maintain accurate customer records and documentation in accordance with company procedures
• Support store operations by assisting with merchandising, inventory checks, and store organization
• Collaborate with team members to ensure smooth daily operations and consistent service delivery
• Follow company policies and procedures while maintaining a professional appearance and demeanor
• Contribute to creating a positive shopping experience that encourages customer loyalty and repeat business

Qualifications

• Strong communication and interpersonal skills with the ability to interact professionally with diverse customers
• Excellent problem-solving abilities and a customer-focused mindset
• Proficiency with point-of-sale (POS) systems and basic computer skills
• Ability to multitask and manage time effectively in a fast-paced retail environment
• Cash handling experience and familiarity with payment processing
• Demonstrated patience, empathy, and conflict resolution skills
• Knowledge of retail operations and product information relevant to the organization
• Ability to work flexible hours, including weekends and holidays as required
• Strong organizational skills and attention to detail

Additional Information

All your information will be kept confidential according to EEO guidelines.