Support Engineer: Java

Pineswift Technologies; Gurugram District; On-site; INR 500,000 - 700,000; Full time

Job summary

Pineswift Technologies in Gurugram, Haryana, is seeking a Support Engineer to provide production support for Java-based microservices built with Quarkus and Apache Camel, deployed on OpenShift and exposed via 3scale API Management.

The role involves monitoring, troubleshooting production incidents, executing basic SQL queries, and collaborating with L3/development teams to ensure API and microservice availability.

Qualifications

• Experience in production support environments.
• Knowledge of REST APIs.
• Familiarity with monitoring tools (Loki, Grafana, Prometheus).
• Basic SQL queries for troubleshooting data issues.
• Experience with OpenShift Container Platform and API management (3scale).

Responsibilities

• Provide Production support for Java Quarkus microservices integrated with Apache Camel.
• Monitor and troubleshoot applications deployed on Red Hat OpenShift Container Platform (OCP).
• Support and troubleshoot APIs managed through 3scale API Management.
• Use Grafana dashboards and Prometheus metrics to monitor application health and performance.
• Investigate and resolve production incidents, alerts, and service disruptions.
• Perform log analysis and debugging using application logs, container logs, and OpenShift events.
• Execute basic SQL queries to validate and troubleshoot data issues.
• Work closely with L3 / development teams for complex issue resolution.
• Participate in incident management, problem management, and root cause analysis (RCA).
• Support deployment validation and release activities.
• Maintain runbooks, support documentation, and knowledge base articles.

Job description

Hi

We have an open position for a Support Engineer to provide production support for Java-based microservices built using Quarkus and Apache Camel, deployed on Red Hat OpenShift Container Platform (OCP) and exposed through 3scale API Management.

The role involves monitoring, troubleshooting production issues, resolving incidents, and ensuring smooth API and microservices operations. The candidate should have experience working in production support environments, with good knowledge of REST APIs, monitoring tools (Loki, Grafana & Prometheus), and basic SQL queries for troubleshooting data-related issues.

Key Responsibilities

• Provide Production support for Java Quarkus microservices integrated with Apache Camel.
• Monitor and troubleshoot applications deployed on Red Hat OpenShift Container Platform (OCP).
• Support and troubleshoot APIs managed through 3scale API Management.
• Use Grafana dashboards and Prometheus metrics to monitor application health and performance.
• Investigate and resolve production incidents, alerts, and service disruptions.
• Perform log analysis and debugging using application logs, container logs, and OpenShift events.
• Execute basic SQL queries to validate and troubleshoot data issues.
• Work closely with L3 / development teams for complex issue resolution.
• Participate in incident management, problem management, and root cause analysis (RCA).
• Support deployment validation and release activities.
• Maintain runbooks, support documentation, and knowledge base articles.