Senior Java Application Support Engineer

Mclaren Strategic Ventures India; Mumbai; On-site; INR 1,400,000 - 2,100,000; Full time

Job summary

McLaren Strategic Ventures India in Mumbai seeks a production-focused Java engineer to own end-to-end stability for Java-based applications used by a financial services platform. You will lead incident response, coordinate with engineering and product teams, and manage client expectations with executive-level reporting.

Ideal candidates have 6–8 years total experience, 6+ years Java backend, strong Core Java and Spring Boot, plus hands-on incident management using ITSM tools like ServiceNow or

Qualifications

• 6–8 years total with 6+ years in Java backend development or production support.
• Strong Core Java with Spring Boot mandatory; Quarkus desirable.
• Hands-on incident management, RCA ownership, and ITSM tooling.
• Experience with ServiceNow and JIRA in production environments.
• Financial services domain or open banking exposure preferred.

Responsibilities

• Own end-to-end stability and support of Java applications.
• Lead incident resolution and minimize downtime.
• Monitor performance and flag issues before escalation.
• Perform RCA and ensure permanent fixes.
• Mentor junior developers and support engineers.
• Provide executive-level updates during live incidents.

Skills

Core Java

Spring Boot

Quarkus

Incident management

ServiceNow

JIRA

Distributed systems

Kafka

Redis

Open banking

Tools

Docker

Kubernetes

CI/CD

Job description

A Java engineer who's spent more time keeping production stable and clients calm during outages than writing greenfield code someone who leads through incidents, not just tickets.

Role & responsibilities

Own end-to-end stability and support of Java-based (Spring Boot/Quarkus) applications for a financial services/open banking client combining hands‑on backend support, incident leadership, and client-facing stakeholder management.

Key Responsibilities:

• Lead implementation and production support for Java-based applications (Quarkus/Spring Boot)
• Own and drive resolution of complex incidents and escalations, minimizing downtime
• Proactively monitor application performance via dashboards; flag issues before they escalate
• Drive root cause analysis (RCA) and ensure permanent, not band‑a‑id, fixes for recurring issues
• Manage support tickets/service requests through ServiceNow/JIRA or similar ITSM tools
• Mentor and coach junior developers/support engineers
• Partner with engineering and product teams to improve system stability and scalability
• Manage client/stakeholder expectations; deliver executive-level reporting during critical issues
• Drive process automation, documentation, and knowledge‑sharing practices
• Contribute to tools, SDKs, or monitoring frameworks that improve support efficiency
• Support and troubleshoot Spliceforms applications in production
• Operate effectively in a fast‑paced, high‑attention‑to‑detail support environment

Preferred Candidate Profile

Experience:

6-8 years total, with 6+ years specifically in Java backend development and/or production support

Must-have technical background:

• Strong Core Java (Advanced level)
• Spring Boot experience (Mandatory)
• Quarkus exposure (Desired)
• Prior L2/L3-style production application support experience
• Hands‑on incident management, escalation handling, and RCA ownership
• Working knowledge of ServiceNow and/or JIRA
• Basic exposure to distributed systems, messaging (Kafka/Solace), and caching/DBs (Redis/Aerospike)
• Domain exposure to financial services platforms and integration frameworks (open banking a plus)

Must-have soft/leadership skills:

• Proven experience mentoring/coaching junior team members
• Strong client and stakeholder management comfortable leading calls and giving executive updates during live incidents
• Excellent verbal and written communication
• Demonstrated ability to balance technical depth with business acumen
• Composure and precision in fast‑paced, high-pressure support settings

Nice-to-have

• Deep Quarkus experience, Docker/Kubernetes, CI/CD & DevOps exposure
• Experience writing automation scripts for support/ops
• Prior Spliceforms implementation/support experience
• Background in open banking or API banking platforms