Support Engineer - III, XB-SE Team

Amazon; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

A leading tech company in Bengaluru is seeking a Support Engineer to manage deployments, automation, and operational efficiency. You will work closely with development teams, resolve issues, and improve systems while becoming familiar with the company's architecture. The ideal candidate has 2+ years in software development or technical support, experience in scripting, and troubleshooting technical systems. This position offers a dynamic environment and opportunities for growth.

Qualifications

• 2+ years of software development or technical support experience.
• Experience scripting in modern programming languages.
• Experience troubleshooting and debugging technical systems.

Responsibilities

• Resolve Availability, Shepherd, and SAS risks.
• Manage Peak readiness activities.
• Maintain infrastructure and pipelines.
• Execute ticket reduction plans.
• Troubleshoot straightforward issues.
• Create and streamline Standard Operating Procedures (SOPs).
• Improve systems and make pre-approved configuration changes.
• Develop and contribute to automation efforts to enhance operational efficiency.

Skills

Software development

Technical support

Scripting in modern programming languages

Troubleshooting systems

Tools

REST web services

XML

JSON

Job description

Description

We are looking for a Support Engineer who will own deployments, automation, scaling, and solving operations with software services. This will include identifying and resolving issues, automating and improving repetitive processes, and working closely with the development team to identify operational needs. You will become intimately familiar with the architecture of our systems while developing solutions for our customers and services. You’ll drive prioritization of operational issues and scaling requirements in support of the wider organization. You will have the opportunity to work closely with a great team of software developers who will help you grow (and also learn things from you).

Responsibilities

• Resolve Availability, Shepherd, and SAS risks
• Manage Peak readiness activities
• Maintain infrastructure and pipelines
• Execute ticket reduction plans
• Troubleshoot straightforward issues
• Create and streamline Standard Operating Procedures (SOPs)
• Improve systems and make pre-approved configuration changes
• Develop and contribute to automation efforts to enhance operational efficiency

About The Team

AEE (Amazon Exports & Expansion) Tech builds and tests technology that brings Amazon footprint to new countries by offering Best-At-Amazon with undeniable delivery experience, selection and convenience localized for our customers. We enable Amazon to reach new international marketplaces and give consumers in new geographies the ability to find, discover, and buy anything online, while providing local and international sellers with Amazon as an indispensable channel for their products. This is a great opportunity to be part of this exciting journey!

Basic Qualifications

• 2+ years of software development, or 2+ years of technical support experience
• Experience scripting in modern programming languages
• Experience troubleshooting and debugging technical systems

Preferred Qualifications

• Knowledge of web services, distributed systems, and web application development
• Experience troubleshooting & maintaining hardware & software RAID
• Experience with REST web services, XML, JSON

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - ADCI - Karnataka

Job ID: A3157842