Support Engineer III, DEP Support Engineering

Amazon; Chennai District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

ADCI MAA 15 SEZ - K20 is seeking a proactive Support Engineer in DEP. The role focuses on mentoring junior engineers, troubleshooting complex tickets, and driving automation to improve productivity.

You will collaborate with development teams to hand off critical issues and build a shared knowledge base for ongoing operations. The ideal candidate brings 2+ years in software or tech support, strong Unix and scripting skills, and experience with Java, Python or shell scripting, plus AWS

Qualifications

• 2+ years of software development, or 2+ years of technical support experience
• Experience troubleshooting and debugging technical systems
• Experience in Unix
• Experience scripting in modern programming languages
• Knowledge of web services, distributed systems, and web application development
• Experience troubleshooting & maintaining hardware & software RAID
• Experience with REST web services, XML, JSON

Responsibilities

• Provide support of incoming tickets, including extensive troubleshooting tasks, covering multiple products and services
• Work on operations and maintenance driven coding projects in Java, Python, or shell scripts, and AWS technologies
• Software deployment support in staging and production environments
• Develop tools to aid operations and maintenance
• System and Support status reporting
• Ownership of support for one or more payment products or components
• Customer notification and workflow coordination to maintain SLAs
• Collaborate with the dev team for handing off or taking over active issues and building a team knowledge base

Skills

Troubleshooting

Unix

Scripting

Software development

AWS technologies

Job description

Description

Support Engineer in DEP leads their Supporting engineering team in identifying opportunities to innovate based on tickets that the team receives. They mentor and coach junior support engineers. They assist their manager in maintaining the productivity levels of their team through automation and refinement of processes

Support Engineer in DEP leads their Supporting engineering team in identifying opportunities to innovate based on tickets that the team receives. They mentor and coach junior support engineers. They assist their manager in maintaining the productivity levels of their team through automation and refinement of processes

Key job responsibilities

Some of the key job functions

• Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services


• Work on operations and maintenance driven coding projects, primarily in Java, python, or shell scripts, and AWS technologies


• Software deployment support in staging and production environments


• Develop tools to aid operations and maintenance


• System and Support status reporting


• Ownership of support for one or more payment products or components


• Customer notification and workflow coordination and follow-up to maintain service level agreements


• Work with dev team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set

Basic Qualifications

• 2+ years of software development, or 2+ years of technical support experience


• Experience troubleshooting and debugging technical systems


• Experience in Unix


• Experience scripting in modern program languages

Preferred Qualifications

• Knowledge of web services, distributed systems, and web application development


• Experience troubleshooting & maintaining hardware & software RAID


• Experience with REST web services, XML, JSON

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Company

ADCI MAA 15 SEZ - K20

Job ID: A10468724