Support Engineer III, Benefits Experience & Technology (BXT)

Amazon; Hyderabad; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Amazon Dev Center India - Hyderabad is hiring a Support Engineer 3 to join the BXT STA team. You will act as the first line of engineering support, coordinating with product support and software teams to resolve issues for Amazonians, and helping enhance benefits administration processes.

You will troubleshoot complex systems, develop automation solutions, and contribute to improvements in data pipelines and operational tooling.

Qualifications

• Bachelor's degree in CS/engineering or equivalent.
• 2+ years in support engineering or software development.
• 2+ years of scripting experience (Python, JavaScript, Ruby or similar).
• 2+ years writing SQL with joins, aggregates and window functions.
• Experience with AWS services including S3 and Glue.

Responsibilities

• Fix and build data pipelines with data engineering teams.
• Support and build automations using SQL, Python, AWS, Glue, S3.
• Understand and automate manual processes in Benefits Domain.

Skills

Troubleshooting

Scripting languages

SQL queries

Technical collaboration

Problem solving

Education

Bachelor's degree in computer science or engineering

Tools

AWS Glue

AWS S3

REST web services

Job description

Description

Benefits Experience and Technology (BXT) builds a workplace for Amazonians to invent and deliver on behalf of customers by supporting employees’ financial, education, health, and wellness needs with benefits that optimize value and are easy to discover, enroll, and access.

Description

Benefits Experience and Technology (BXT) builds a workplace for Amazonians to invent and deliver on behalf of customers by supporting employees’ financial, education, health, and wellness needs with benefits that optimize value and are easy to discover, enroll, and access. As a member of the BXT Support Tools and Automation (STA) team, you will work to build tools to help improve our benefits administration process that will look to make the benefits experience more seamless for Amazonians. Support Engineer 3 in the BXT STA team will contribute as the first line of engineering support team working in close collaboration with product support and software engineering teams owning business critical services. You will own issues to resolution on behalf of the Amazonians, including coordination, customer communication, and tracking tasks to complete resolution. Support Engineer 3 will contribute to development of processes and mechanisms in support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services driving employee benefits experience. A successful Support Engineer 3 will have broad array of technical and functional skills (SQL, Python and AWS Glue are mandatory), take initiative to identify areas of improvement, implement best practices in providing technical support, and think big to proactively mitigate issues using innovative solutions. As a Support Engineer 3 you will have opportunity to work with senior engineers in a multi functional team and advance your career to next level and ownership of critical software systems. This is a 12 month Contract position.

Key job responsibilities

• Work with Data engineering teams in fixing and building data pipelines
• Supporting and building automations (SQL, Pythons, AWS, Glue, S3)
• Understanding and executing manual process supporting Benefits Domain, identifying and building use cases for Automation

A day in the life

• Work with Data engineering teams in fixing and building data pipelines
• Supporting and building automations (SQL, Pythons, AWS, Glue, S3)
• Understanding and executing manual process supporting Benefits Domain, identifying and building use cases for Automation

Basic Qualifications

• Experience troubleshooting and debugging technical systems
• Bachelor's degree or foreign equivalent in computer science, engineering, mathematics or equivalent
• 2+ years of progressive experience in support engineering or software development or a related field
• 2+ year of experience with at least one scripting language such as JavaScript, Python, Ruby or similar
• 2+ year of experience writing SQL queries including but not limited to using joins, aggregate functions and window functions
• Experience with AWS services, S3 and Glue

Preferred Qualifications

• Experience with REST web services, XML, JSON
• Experience in systems patching and maintenance
• Experience with ETL processes
• Experience with AWS services and Linux operating systems
• Experience in automation with CI/CD, Data Quality Management and Operations
• Good understanding of systems monitoring, debugging and troubleshooting
• Excellent technical knowledge in building and deploying cloud applications
• 1+ year of experience/understanding of AWS technologies such as S3, Glue, Lake Formation, Redshift or similar big data technologies

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - Amazon Dev Center India - Hyderabad