Support Engineer, Amazon Payments

Amazon; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading company is seeking a Support Engineer for its Amazon Payments team in Bengaluru. The role involves troubleshooting, developing tools, and maintaining software systems at scale. Candidates should have experience in Java and Python, with a strong focus on operational excellence and customer support.

Qualifications

• 2+ years of software development or application support experience.
• Experience scripting in modern programming languages (Java, Python).
• Experience troubleshooting and debugging technical systems.

Responsibilities

• Troubleshooting, developing tools, automation, and monitoring solutions.
• Provide support for incoming system tickets and extensive troubleshooting.
• Collaborate with support teams and contribute to a knowledge base.

Skills

Troubleshooting

Automation

Monitoring Solutions

Software Maintenance

Configuration

Python

Java

Tools

AWS

UNIX/Linux

Job description

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Description

The Amazon Payments supports multiple payment products and processes millions of transactions every day across numerous countries and payment methods. Over 100 million customers and merchants send tens of billions of dollars moving at light-speed through our systems annually, and use our products on and off Amazon.

We build systems that provide various payments features and process payments at an unprecedented scale, with accuracy, speed, and mission-critical availability. We innovate to improve customer experience across the globe, with support for currency choice, pay using installments, pay with reward points, in-store payments, pay on delivery, credit and debit payments, seller disbursements, gift cards, and many new exciting and challenging ideas are in the works.

If you are excited about the opportunity to learn and work on large-scale distributed systems, enjoy troubleshooting and solving complex problems, consider the opportunities at the Bangalore center. Come challenge yourself in our team-oriented atmosphere, and watch yourself grow with one of the fastest-growing areas of the Amazon e-commerce platform.

Key job responsibilities

Primary responsibilities include troubleshooting, developing tools, automation and monitoring solutions, performing software maintenance and configuration, implementing fixes for internally developed code (Python and Java), updating, tracking, and resolving technical challenges, and improving operational excellence and readiness of the systems.

A day in the life

Provide support for incoming system tickets, including extensive troubleshooting tasks, covering multiple products, features, and services. Work on operations and maintenance-driven coding projects, AWS, web technologies projects. Support software deployment in staging and production environments. Develop tools to aid operations and maintenance. Report on system and support status. Own one or more digital products or components. Coordinate customer notifications and workflows to maintain service level agreements. Collaborate with support teams for hand-offs or active support issues and contribute to a team-specific knowledge base.

Basic Qualifications

• 2+ years of software development or application support experience
• Experience scripting in modern programming languages (Java, Python)
• Experience troubleshooting and debugging technical systems and documenting findings

Preferred Qualifications

• Knowledge of web services, distributed systems, and web application development
• Knowledge of AWS
• Knowledge of UNIX/Linux operating systems
• Experience troubleshooting and maintaining web services end-to-end

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodations during the application and hiring process, please visit this link. For region-specific support, contact your Recruiting Partner.

Company - ADCI - Karnataka

Job ID: A2985474

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology, Consulting, and Engineering

Industries

• Software Development

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