Support Engineer 3

Amazon; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

Amazon in Chennai is seeking a Support Engineer to lead a Supporting engineering team, mentor junior staff, and drive productivity through automation and process refinement. The role covers ticket-based troubleshooting across multiple products and hands-on coding in Java, Python, or shell, with AWS technologies involved.

The candidate should have 2+ years in software development or technical support, strong debugging skills, Unix experience, and scripting proficiency in modern languages.

Qualifications

• 2+ years of software development, or 2+ years of technical support experience.
• Experience troubleshooting and debugging technical systems.
• Experience in Unix.
• Experience scripting in modern programming languages.

Responsibilities

• Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services.
• Work on operations and maintenance driven coding projects, primarily in Java, python, or shell scripts, and AWS technologies.
• Software deployment support in staging and production environments.
• Develop tools to aid operations and maintenance.
• System and Support status reporting.
• Ownership of support for one or more payment products or components.
• Customer notification and workflow coordination and follow-up to maintain service level agreements.
• Work with dev team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set.

Skills

Troubleshooting

Unix

Scripting languages

Java/Python

AWS technologies

REST web services

Tools

AWS

REST

Job description

Role & responsibilities

Support Engineer in DEP leads their Supporting engineering team in identifying opportunities to innovate based on tickets that the team receives. They mentor and coach junior support engineers. They assist their manager in maintaining the productivity levels of their team through automation and refinement of processes

Key job responsibilities
Some of the key job functions

• Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
• Work on operations and maintenance driven coding projects, primarily in Java, python, or shell scripts, and AWS technologies
• Software deployment support in staging and production environments
• Develop tools to aid operations and maintenance
• System and Support status reporting
• Ownership of support for one or more payment products or components
• Customer notification and workflow coordination and follow-up to maintain service level agreements
• Work with dev team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set

Preferred candidate profile

• 2+ years of software development, or 2+ years of technical support experience
• Experience troubleshooting and debugging technical systems
• Experience in Unix
• Experience scripting in modern program languages

Preferred qualifications

• Knowledge of web services, distributed systems, and web application development
• Experience troubleshooting & maintaining hardware & software RAID
• Experience with REST web services, XML, JSON