Support Engineer (Experienced)

Finsol Technologies; Sector 10; On-site; INR 150,000 - 210,000; Part time

Job summary

Finsol Technologies is seeking an Intern Support Engineer to assist customers with technical issues, guide product usage, and ensure a smooth user experience in fintech. The role emphasizes ownership, prompt resolution, and effective communication across channels.

You will learn to diagnose problems, set up user accounts, document workflows, and escalate when needed, while building client relationships and adapting to new tools.

Qualifications

• Bachelor’s degree in Computer Science, IT, or related field.
• Basic understanding of software applications and systems.
• Good analytical and problem-solving abilities.
• Willingness to learn and grow in a fast-paced environment.

Responsibilities

• Take ownership of customer-reported issues and ensure timely resolution.
• Diagnose and troubleshoot basic technical and application-related problems.
• Assist customers in setting up accounts, users, and administrative configurations.
• Respond to customer queries via phone, email, and chat support.
• Follow standard escalation procedures for unresolved issues.
• Maintain proper documentation of issues, resolutions, and workflows.
• Ensure all customer interactions are logged accurately.
• Follow up with customers to confirm issue resolution.
• Maintain a positive and professional relationship with clients.
• Learn and adapt quickly to new tools and technologies.

Skills

Analytical thinking

Problem solving

Willingness to learn

Education

Bachelor’s degree in Computer Science/IT or related field

Job description

As a Support Engineer (Intern), you will assist customers by resolving technical issues, guiding them through product usage, and ensuring a smooth user experience. This role is ideal for candidates looking to start their career in fintech and technical support.

Take ownership of customer-reported issues and ensure timely resolution

Diagnose and troubleshoot basic technical and application-related problems

Assist customers in setting up accounts, users, and administrative configurations

Respond to customer queries via phone, email, and chat support

Ask relevant questions to understand and identify root causes of issues

Follow standard escalation procedures for unresolved issues

Maintain proper documentation of issues, resolutions, and workflows

Ensure all customer interactions are logged accurately

Follow up with customers to confirm issue resolution

Maintain a positive and professional relationship with clients

Learn and adapt quickly to new tools and technologies

Skills & Qualifications

Bachelor’s degree in Computer Science, IT, or related field

Basic understanding of software applications and systems

Good analytical and problem-solving abilities

Willingness to learn and grow in a fast-paced environment