Support Engineer - Batch Monitoring - Support - SQL/PL SQL, Oracle Database, Linux/Unix, 24/7 Support

00266 Blue Yonder India Private Limited; Coimbatore District; On-site; INR 700,000 - 1,000,000; Full time

Job summary

Blue Yonder is seeking an L2 Support Engineer to join the Global Platform and Technical Services team. You will monitor production environments, manage batch jobs, and perform first-level troubleshooting for North American planning suite products on Azure.

You will work with global teams to resolve issues within SLAs and drive process improvements. The role emphasizes incident management, patch validation, and scripting automation to reduce manual effort.

Qualifications

• Proficient in PL/SQL and Oracle DB troubleshooting.
• Experience with Unix/Linux CLI and shell scripting basics.
• Exposure to Windows Server environments and batch job troubleshooting.
• Knowledge of incident, problem, change management lifecycles and SLAs.
• 2–4 years in production/support for planning/ERP/SCM platforms.

Responsibilities

• Monitor production systems and batch jobs across environments.
• Perform first-level troubleshooting and drive incident resolution.
• Maintain environments and support pre-production activities.
• Coordinate with engineering teams and provide timely status updates.
• Automate processes and improve monitoring effectiveness.

Skills

PL/SQL

Oracle troubleshooting

Unix/Linux CLI

Shell scripting

Windows Server

Batch monitoring

Incident management

Problem management

Change management

SLA knowledge

Production support

ERP/SCM apps

Tools

Monitoring tools

PowerShell

Job description

Overview: Blue Yonder is undergoing tremendous SAAS/DevOps transformation and this is a very exciting time to join our team! The Support Engineer will be responsible for working with global functional & technical teams under various customer engagements to gather and understand the technical / functional reported issues/problems and drive towards solutions and fixes. Individuals will work with regional customers/stakeholders to rollout, support our designed products / solutions to efficiently satisfy business requirements, while balancing complexity to ensure processes are supportable and meet customer satisfaction. The Support Engineer will work as a Squad member to support our SaaS customers on Azure environment.

Scope:

Join the Global Platform and Technical Services team as an L2 Support Engineer supporting a North American customer for Blue Yonder Planning Suite products. This role focuses on production stability, batch monitoring, incident troubleshooting, environment maintenance, and operational excellence across enterprise-scale planning applications. You will play a critical role in ensuring system availability, resolving production issues within SLA timelines, and proactively improving support processes through automation and technical enhancements.

What you’ll do:

• Production Monitoring
• Monitor batch jobs across Planning environments
• Identify failures proactively
• Perform first-level troubleshooting
• Ensure SLA adherence
• Incident Management
• Own customer-reported issues end-to-end
• Diagnose production failures
• Coordinate with internal engineering teams
• Drive resolution closure
• Environment Maintenance
• Support pre-production maintenance
• Execute purge activities
• Validate deployments
• Assist with patch testing
• Automation & Improvements
• Suggest process improvements
• Improve monitoring efficiency
• Support scripting automation initiatives
• Reduce manual effort where possible
• Customer Communication
• Provide status updates
• Participate in MIM calls when required
• Deliver resolution summaries
• Support service reporting activities

What we are looking for:

Must Have Requirements:

• Strong PL/SQL knowledge
• Oracle database troubleshooting
• Unix/Linux command-line usage
• Shell scripting basics
• Windows server exposure
• Batch job troubleshooting experience
• Incident/change/problem management lifecycle understanding
• Support Process Knowledge
• Candidate should understand:
  • Incident management
  • Problem management
  • Change management
  • SLA handling
  • Ticket lifecycle ownership
• Experience Required 2–4 years production support experience
• Application support (preferred Planning / ERP / Supply Chain platforms)
• Batch monitoring exposure
• Top notch communication skills
• Customer-facing support capability
• Shift readiness (24×7 support environment)

Nice to Have Skills:

• Blue Yonder Planning product exposure
• Demand & Fulfillment knowledge
• Automation scripting (PowerShell / Shell)
• Monitoring tools exposure

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here:

Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

A Culture, Not just a Company

Our culture is built on collaboration, respect and having fun whenever possible. This along with ensuring we live our Core Values, enables us to learn, grow, create customer value, and manage the well-being of our collective ecosystem of partners, customers and associates alike. We rise each day with an unwavering commitment to lifelong learning, collaborating with respect, and operating with integrity.

What do we do?

Blue Yonder is the AI company for supply chain. As the world leader in end-to-end digital supply chain transformation, Blue Yonder offers a unified, AI-driven platform and multi-tier network that empowers businesses to operate sustainably, scale profitably, and delight their customers—all at machine speed. A pioneer in applying AI solutions to the most complicated supply chain challenges, Blue Yonder’s modern innovations and unmatched industry expertise help more than 3,000 retailers, manufacturers, and logistics service providers confidently navigate supply chain complexity and disruption.

“Blue Yonder” is a trademark or registered trademark of Blue Yonder Group, Inc. Any trade, product or service name referenced in this document using the name “Blue Yonder” is a trademark and/or property of Blue Yonder Group, Inc. Blue Yonder, Inc. - Administrative Office 15059 N Scottsdale Rd Suite 350 Scottsdale, AZ 85254-2666