Sr Product Specialist Support - Application Support,L2 Support,OMS

JDA Software; Bengaluru; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Blue Yonder in Bengaluru seeks a senior cloud/DevOps professional to design, develop and deploy modular cloud-based systems. You will collaborate with engineering teams to evaluate cloud solutions and respond to infrastructure requests and incidents.

Responsibilities include resolving deployment issues, hardening environments with security best practices, and educating teams on new cloud initiatives. Excellent knowledge of Kubernetes, Docker and multi-cloud tooling is essential.

Qualifications

• 10-14 years of work experience.

Responsibilities

• Design, develop and deploy modular cloud-based systems.
• Collaborate with engineering teams to identify optimal cloud solutions.
• Review service and infrastructure requests and incidents.
• Identify, analyze and resolve infrastructure vulnerabilities and deployment issues.
• Modify and improve existing systems.
• Suggest and implement process improvements.
• Educate teams on new cloud technologies, especially GCP and Azure.
• Develop and maintain cloud solutions following best practices.
• Ensure data storage and processing meet security policies.
• Interact with clients, provide cloud support and make recommendations.

Skills

Kubernetes

Docker

Shell scripting

Ansible

Cloud (GCP/AWS/Azure)

Tools

Terraform

Jenkins

GitHub/Bitbucket

Artifactory

Maven

Docker

Kubernetes

Job description

Overview:

Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work” Seeking an astute individual that has a strong technical foundation with the hands-on experience on Kubernetes, Docker, Shell Scripting, Ansible and Cloud (GCP/AWS/Azure). Our current technical environment: Software: Java, Springboot, React, Gradle, GIT, Hibernate, Rest API, OAuth Application Architecture: Scalable, Resilient, event driven, secure multi-tenant Microservices architecture Cloud Architecture: MS Azure (ARM templates, AKS, HD insight, Application gateway, Virtue Networks, Event Hub, Azure AD) Frameworks/Others: Kubernetes, Kafka, Elasticsearch, Spark, NOSQL, RDBMS, Springboot, Gradle GIT, Ignite.

What you’ll do:

• Designing, developing and deploying modular cloud-based systems.
• Collaborating with our engineering teams to evaluate and identify optimal cloud solutions.
• Review and act on the Service requests, Infrastructure requests and Incidents logged by our Implementation teams and clients.
• Identifying, analysing, and resolving infrastructure vulnerabilities and application deployment issues.
• Modifying and improving existing systems.
• Suggest process improvements and implement them.
• Educating teams on the implementation of new cloud technologies and initiatives particularly GCP and Azure.
• Developing and maintaining cloud solutions in accordance with best practices.
• Ensuring efficient functioning of data storage and processing functions in accordance with company security policies and best practices in cloud security.
• Regularly reviewing existing systems and making recommendations for improvements.
• Interacting with clients, providing cloud support, and making recommendations based on client needs.

What we are looking for:

• Looking for 10-14 of work experience.
• Must have experience in Order Management System(OMS).
• Work with product and cloud architects to design automated pipelines to support SaaS delivery and operations in Azure and GCP cloud platforms.
• Hands-on experience and/or significant familiarity with Cloud and automation tools/technologies such as (all not required): Microsoft, Google, Amazon CI/CD tool suites; IaaS, PaaS, SaaS tool suites; other tools such as Terraform, Ansible, Jenkins, GitHub/BitBucket, Artifactory, Maven, Docker & Kubernetes, etc.
• Solid understanding of and demonstrated hands-on experience with collaboration tools (any 2) JIRA, Confluence, visualization tools (Lucid Charts, Visio), Office Suite and SharePoint.
• Understanding of ITIL processes (Incident management, Request fulfillment, Change management, RCAs)
• Experience in shell scripting (unix, python)
• Proficiency in JIRA, Rally, or similar Agile lifecycle tools; solid understanding of and demonstrated hands-on experience in using Agile Project Management tools
• Work with company personnel to define technical problems and requirements, determine solutions, and implement those solutions.
• Provide technical feedback to engineering regarding product changes and enhancements.
• Deploy and automate deployment as well as monitor the client solution; make sure the client environments are up 99.9999% of the time and meet the response time SLAs.
• Plan upgrades and executes towards the goal of moving all the clients to the latest version of the software.
• Make sure the deployments are secure and work with security team to harden the environments and fix any security vulnerabilities.
• Inspires the team to become better at their craft and trains the team both technically and functionally.
• Looks beyond the surface and fix the root causes rather than symptoms.
• Identifies skill gaps, and actively helps in training the new members of the team on the open-source technology stack.
• Actively identifies and reduces complexity in deployments and motivates team members to do the same.
• Provide technical feedback to engineering regarding product changes and enhancements.
• Create tests, tools, and diagnostic procedures for use by product support personnel.
• Considers operational costs even in early design stages and incorporates it as a factor into the decision-making process.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

A Culture, Not just a Company

Our culture is built on collaboration, respect and having fun whenever possible. This along with ensuring we live our Core Values, enables us to learn, grow, create customer value, and manage the well‑being of our collective ecosystem of partners, customers and associates alike. We rise each day with an unwavering commitment to lifelong learning, collaborating with respect, and operating with integrity.

What do we do?

Blue Yonder is the AI company for supply chain. As the world leader in end-to-end digital supply chain transformation, Blue Yonder offers a unified, AI-driven platform and multi-tier network that empowers businesses to operate sustainably, scale profitably, and delight our customers— all at machine speed. A pioneer in applying AI solutions to the most complicated supply chain challenges, Blue Yonder’s modern innovations and unmatched industry expertise help more than 3,000 retailers, manufacturers, and logistics service providers confidently navigate supply chain complexity and disruption. “Blue Yonder” is a trademark or registered trademark of Blue Yonder Group, Inc. Any trade, product or service name referenced in this document using the name “Blue Yonder” is a trademark and/or property of Blue Yonder Group, Inc. Blue Yonder, Inc. - Administrative Office 15059 N Scottsdale Rd Suite 350 Scottsdale, AZ 85254-2666.