Support Engineer

Persistent Systems; Pune District; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Persistent Systems in Pune is hiring a Support Engineer with 5–8 years of experience to join our enterprise-support team. You will contribute to monitoring, Incident resolution, and collaboration across cloud, network, and security domains.

The role emphasizes following SOPs, producing clear status updates, and driving improvements in availability and performance while you work within a structured enterprise environment and benefit from a comprehensive salary and career development opportunities.

Qualifications

• Practical administration and production-support experience with System Admin, AWS, ITIL.
• Strong monitoring, incident resolution, change execution, troubleshooting and availability.
• Ability to follow and improve SOPs, document work, and communicate status clearly.
• Analytical, ownership, customer-service, collaboration and problem-solving skills.
• Experience working in structured enterprise support environments and prioritisation.

Responsibilities

• Operate, monitor, support, and improve enterprise platforms and services using System Admin, AWS, ITIL.
• Troubleshoot incidents, perform root-cause analysis, and implement corrective actions.
• Execute configuration, deployment, maintenance, patching, and validation with controls.
• Maintain operational documentation, runbooks, knowledge articles, and status updates.
• Collaborate with application, cloud, network, database, security, and service-management teams.

Skills

System Administration

AWS

ITIL

Job description

We are hiring for the Support Engineer position in Pune, requiring between 5 to 8 years.

• Location: Pune


• Experience: Between 5 to 8 Years


• Job Type: Full-Time Employment

What You'll Do:

• Operate, monitor, support, and improve enterprise platforms and services using System Admin, AWS, ITIL.


• Troubleshoot incidents and service issues, perform root-cause analysis, and implement sustainable corrective and preventive actions.


• Execute approved configuration, deployment, maintenance, upgrade, patching, and validation activities with appropriate controls.


• Maintain operational documentation, runbooks, knowledge articles, support evidence, and status updates.


• Collaborate with application, cloud, network, database, security, and service-management teams to maintain reliability and availability.

Expertise You'll Bring:

• Practical administration and production-support experience involving System Admin, AWS, ITIL.


• Strong understanding of monitoring, incident resolution, change execution, troubleshooting, performance, availability, and operational controls.


• Ability to follow and improve standard operating procedures, document technical work, and communicate status clearly.


• Strong analytical, ownership, customer-service, collaboration, and problem-solving skills.


• Ability to work effectively in structured enterprises support environments and manage priorities responsibly.


• Competitive salary and benefits package


• Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications


• Opportunity to work with cutting-edge technologies


• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards


• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We support hybrid work and flexible hours to fit diverse lifestyles.


• Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.


• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”