Support engineer

Mavenir Systems, Inc.; Gurugram District; On-site; INR 500,000 - 900,000; Full time

Job summary

Mavenir Systems, Inc. seeks a field service engineer to perform on-site installation, diagnose and repair complex hardware and software, and train customers on operation and maintenance.

You will serve as the primary liaison with customers on administrative and technical matters for assigned projects, interpret needs, and determine whether issues require engineering or sales support. This role involves travel to client sites, collaboration with cross-functional teams, and contribution to service

Qualifications

• Provides highly visible customer support through on-site installation, as well as overseeing diagnoses, troubleshooting, service, and repair of complex equipment and systems.
• Interprets customers’ needs and clarifies if problem resolution falls to sales personnel, customer support reps, or engineers.

Responsibilities

• Provides highly visible customer support through on-site installation, diagnoses, troubleshooting, service, and repair of complex equipment and systems.
• Checks out and approves operational quality of system equipment; instructs customers in operation and maintenance.
• Serves as company liaison with customer on administrative and technical matters for assigned projects.

Job description

Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers.

Role Summary

Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.

Key Responsibilities

Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.

Job Requirements

Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.

Accessibility

Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance, please state in your application or contact your recruiter.

Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status. We embrace disruptive, innovative technology architectures and business models that drive service agility, flexibility, and velocity.

With solutions that propel NFV evolution to achieve web-scale economics, Mavenir offers solutions to help CSPs with cost reduction, revenue generation, and revenue protection.

We have strong values and are always looking for like-minded individuals to join us in the path to change the shape of our industry.

Our Values

• United: One Company; One team; One Unified Vision
• Passionate: Big thinkers with audacious ideas and solutions
• Honorable: Integrity, respect and commitment is in our DNA.
• Fearless: Courageous, bold, determined and challengers of the ‘norm’.