Support Consultant

Allscripts(India) LLP, ultimately a subsidiary of Altera Digital Health Inc.,[Altera India]; Pune District; On-site; INR 300,000 - 420,000; Full time

Job summary

Allscripts(India) LLP in Pune seeks a dedicated Support Consultant to be the first line of support for customers, providing expert help over phone, email and chat. You will diagnose, resolve, and document complex product issues while collaborating with teams across time zones.

The role requires 1-3 years of experience, willingness to work a 24x7 rotational shift, and strong communication and troubleshooting skills.

Qualifications

• 1-3 years of relevant experience
• Willingness to work in a 24x7 rotational shift
• Strong verbal and written communication skills and troubleshooting ability

Responsibilities

• Interact with customers via Live Calls, Email, Chat to troubleshoot and resolve product issues.
• Diagnose and resolve customer questions related to system configurations, product functionality, and bugs/enhancements.
• Document problems and solutions to train junior support staff and ensure consistent handling of inquiries.
• Communicate with product management to highlight design issues and potential improvements.
• Stay updated on product changes and new offerings; provide day-to-day support via ticket systems.

Skills

Excellent communication

Troubleshooting experience

Education

B.Com / BCA / BSc / BA graduate

Job description

Job Summary

We are seeking passionate and driven individuals to join our team as Support Consultant. In this role, you will be the first line of support for our customers, providing expert assistance over the phone while making a difference in their experience with our products. If you enjoy solving problems, working in a fast-paced environment, and being part of a team that values collaboration, this is the opportunity for you!

Mandatory Skills

• Excellent verbal and written communication
• Troubleshooting experience

Requirements

• Required Experience: 1-3 years.
• Working Arrangements: 24x7 rotational shift

Skills

• Good analytical and problem-solving skills.
• Strong team player - collaborates well with others in multiple time zones; ability to share knowledge with team members.
• Excellent organizational, communication, interpersonal, and time-management skills with the ability to multi-task and prioritize own work.

Job Responsibilities

• Interact with customers via Live Calls, Email, Chat to help troubleshoot and resolve complex product problems or issues.
• Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements
• Track and document inbound support requests and ensure proper notation of customer problems or issues.
• Document problems and solutions to train lower-level support on how to properly address customer or product problems.
• Communicate with product management department to improve on current design or to identify possible problems with design.
• Stay abreast of current technology in products, design changes, and new products offered.
• Provide day to say support via internal support ticket system tool. Candidate will be responsible for understating and fulfilling requirement based on SLA and priority of tickets.
• Open to work in 24x7 rotational shifts.

Preference

• Healthcare knowledge and experience
• International Helpdesk or Call center experience

Qualifications

• Educational Background: Graduates with a B.com, BCA, BSc, BA (with a strong interest in computers), or related fields are encouraged to apply.
• Tech & Troubleshooting Skills: A basic understanding of technical concepts and troubleshooting abilities will help you succeed in this role.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.