Support Analyst- ITIL and Datacenter

Wipro; Maharashtra; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Wipro in India is seeking a specialist for IT operations management with 7+ years of total experience and 3+ years relevant in a 24x7 data-center environment. The role requires strong incident/problem/change knowledge, mature stakeholder communication, and the ability to monitor and challenge vendors.

Responsibilities include coordinating hardware issues with global vendors and facilities teams, handling data-center access requests, and recording updates in the ticketing system.

Qualifications

• Strong incident/problem/change knowledge.
• Mature stakeholder communication.
• Ability to monitor and challenge vendors.
• Datacenter and ITIL knowledge beneficial.
• Power BI and MS Excel knowledge.

Responsibilities

• Coordinate hardware issues with global hardware vendors and facility issues with the facilities team; record updates in the ticket and engage the required stakeholders.
• The team processes data-center access requests, including emergency access approvals and escort arrangements; smart scheduling to group requests for efficiency.

Skills

Incident/problem/change management

Stakeholder communication

Vendor management

Datacenter knowledge

Tools

Power BI

MS Excel

Monitoring platforms

Job description

Job description

strong incident/problem/change knowledge, mature stakeholder communication, and the ability to monitor and challenge vendors, with datacenter and ITIL knowledge considered beneficial

Monitoring-platform knowledge and ITIL knowledge ; Mechanical or electrical knowledge related to data centers is preferred; Power BI & MS excel knowledge

24x7*365 coverage on a rotational roster

7+ Years oftotal experience

3+ Years of relevant

• Hardware issues are coordinated with a global hardware vendor, while facility issues such as elevated data-center room temperature are coordinated with the facilities team; the role records updates in the ticket and engages the required stakeholders.
• The team processes data-center access requests, including emergency access approvals and escort arrangements. The smart scheduling, such as grouping multiple requests for the same data center is required so one visit can address several requests efficiently.

Must Have

strong incident/problem/change knowledge, mature stakeholder communication, and the ability to monitor and challenge vendors, with datacenter and ITIL knowledge considered beneficial

Monitoring-platform knowledge and ITIL knowledge ; Mechanical or electrical knowledge related to data centers is preferred; Power BI & MS excel knowledge

Good to have

strong incident/problem/change knowledge, mature stakeholder communication, and the ability to monitor and challenge vendors, with datacenter and ITIL knowledge considered beneficial

Monitoring-platform knowledge and ITIL knowledge ; Mechanical or electrical knowledge related to data centers is preferred; Power BI & MS excel knowledge

Location

TPO, Yerawada

Shift

24x7*365 coverage on a rotational roster

Experience

7+ Years oftotal experience

3+ Years of relevant

Additional Information

• Hardware issues are coordinated with a global hardware vendor, while facility issues such as elevated data-center room temperature are coordinated with the facilities team; the role records updates in the ticket and engages the required stakeholders.
• The team processes data-center access requests, including emergency access approvals and escort arrangements. The smart scheduling, such as grouping multiple requests for the same data center is required so one visit can address several requests efficiently.

Mandatory Skills

Mandatory Skills: IT Operations Management
.

Experience (again)

Experience: 5-8 Years
.

Company Culture

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.