PROJECT OPERATIONS LEAD L1

Wipro; Maharashtra; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Wipro in Pune, Maharashtra, seeks an IT Operations professional with 5-8 years of experience to manage incidents, problems, changes, and requests on a rotational 24x7 roster. You will coordinate with global hardware vendors and facilities teams to resolve hardware and data-center issues.

Responsibilities include monitoring ticket updates, handling data-center access requests (including emergency approvals and escort arrangements), and optimizing visits by grouping requests for the same data

Qualifications

• Total IT experience 7+ years.
• Strong incident/problem/change knowledge.
• Mature stakeholder communication.
• Ability to monitor and challenge vendors.
• Datacenter and ITIL knowledge beneficial.

Responsibilities

• Provide 24x7x365 incident/problem/change/request handling on a rotational roster.
• Coordinate hardware vendors and facilities teams.
• Record updates in tickets and engage the required stakeholders.
• Process data-center access requests including emergency access approvals and escort arrangements.
• Group multiple data-center requests to address several in one visit.

Skills

Incident management

Problem management

Change management

Vendor coordination

Stakeholder communication

Datacenter knowledge

ITIL knowledge

3+ years experience

Tools

Power BI

MS Excel

Job description

Primary Skill / Mandatory Skill:

The candidate should be 3+ years of relevant experience, strong incident/problem/change knowledge, mature stakeholder communication, and the ability to monitor and challenge vendors, with datacenter and ITIL knowledge considered beneficial.

This team will provide 24x7*365 coverage on a rotational roster, handling incident, problem, change, and request fulfillment workflows while coordinating hardware vendors and facilities teams.

The main incidents are hardware and facility related.

Hardware issues are coordinated with a global hardware vendor, while facility issues such as elevated data-center room temperature are coordinated with the facilities team; the role records updates in the ticket and engages the required stakeholders.

The team processes data-center access requests, including emergency access approvals and escort arrangements. The smart scheduling, such as grouping multiple requests for the same data center is required so one visit can address several requests efficiently.

Secondary Skill / Good to have:

Monitoring-platform knowledge and ITIL knowledge are advantageous. Mechanical or electrical knowledge related to data centers is preferred. Power BI & MS excel knowledge is needed.

Location:

Pune, Kharadi (5 Days from Client Office)

Shift Timings if any:

24X5 rotational shifts (including night shifts)

Job description:

Job Description

Job Description:

Total IT experience-7+ years

Primary Skill / Mandatory Skill:

The candidate should be 3+ years of relevant experience, strong incident/problem/change knowledge, mature stakeholder communication, and the ability to monitor and challenge vendors, with datacenter and ITIL knowledge considered beneficial.

This team will provide 24x7*365 coverage on a rotational roster, handling incident, problem, change, and request fulfillment workflows while coordinating hardware vendors and facilities teams.

The main incidents are hardware and facility related.

Hardware issues are coordinated with a global hardware vendor, while facility issues such as elevated data-center room temperature are coordinated with the facilities team; the role records updates in the ticket and engages the required stakeholders.

The team processes data-center access requests, including emergency access approvals and escort arrangements. The smart scheduling, such as grouping multiple requests for the same data center is required so one visit can address several requests efficiently.

Secondary Skill / Good to have:

Monitoring-platform knowledge and ITIL knowledge are advantageous. Mechanical or electrical knowledge related to data centers is preferred. Power BI & MS excel knowledge is needed.

Location:

Pune, Kharadi (5 Days from Client Office)

Shift Timings if any:

24X5 rotational shifts (including night shifts)

Mandatory Skills:

IT Operations Management .

Experience:

5-8 Years .

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