Application Production Support Analyst

Citibank (Switzerland) AG; Pune District; Hybrid; Confidential; Full time

Job summary

Citibank (Switzerland) AG in Pune, India, is seeking an Application Production Support Analyst to provide high-quality technical support, troubleshoot, and resolve incidents for enterprise applications, acting as a bridge between L1 Helpdesk/Monitoring and L3 Development teams.

The role focuses on preserving system availability, stability, and adherence to SLAs in a fast-paced financial services environment, with emphasis on equities and fixed income workflows.

Qualifications

• 4+ years of experience in Application Production Support, SRE, or related technology support functions.
• Strong understanding of production support processes, incident management, change management, and problem management.
• Experience supporting business-critical applications within financial services environments.
• Good understanding of financial markets, particularly Equities and Fixed Income trading workflows.
• Proven track record of driving process standardization, automation, and operational improvements.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to manage multiple priorities in a fast-paced, high-pressure environment.
• Excellent stakeholder management, communication, and interpersonal skills.
• Experience leading major incident calls and interacting with global business and technology stakeholders.

Responsibilities

• Provide high-quality technical support, troubleshooting, and incident resolution for complex enterprise applications and platforms.
• Act as a bridge between L1 Helpdesk/Monitoring teams and L3 Development/Engineering groups to ensure timely resolution.
• Maintain system availability, stability, and adherence to SLAs in a fast-paced environment.
• Coordinate major incident calls and communicate with global stakeholders during outages and post-mortems.

Skills

Incident management

Stakeholder management

Analytical skills

Prioritization

Communication

Leadership of major incidents

SRE / production support

Problem solving

Tools

Unix

Shell scripting

GENEOS ITRS

Autosys

Grafana

SQL

OpenShift

ECS

ELK

Release engineering

Automation tools

Data streaming

Job description

## Application Production Support AnalystApply: Hybrid: Pune Maharashtra India: Full time: Posted Today: End Date: September 18, 2026 (6 days left to apply): 26993509The **Application Production Support Analyst** is a critical role within the Production Support and Operations team. This individual is responsible for providing high-quality technical support, troubleshooting, and incident resolution for complex enterprise applications and platforms. Acting as the bridge between L1 Helpdesk/Monitoring teams and L3 Development/Engineering groups, the L2 Engineer ensures system availability, stability, and adherence to strict Service Level Agreements (SLAs) in a fast-paced, enterprise technology environment.**Qualifications:*** 4+ years of experience in Application Production Support, SRE, or related technology support functions.* Strong understanding of production support processes, incident management, change management, and problem management.* Experience supporting business-critical applications within financial services environments.* Good understanding of financial markets, particularly Equities and Fixed Income trading workflows.* Proven track record of driving process standardization, automation, and operational improvements.* Strong analytical, problem-solving, and decision-making skills.* Ability to manage multiple priorities in a fast-paced, high-pressure environment.* Excellent stakeholder management, communication, and interpersonal skills.* **Experience leading major incident calls and interacting with global business and technology stakeholders.****Technical Skills :** Unix, Shell Scripting, GENEOS ITRS, Autosys, GRAFANA,SQL, Infrastructure knowledge, Data streaming tools and technology, System design, Open shift, ECS, ELK Tool , Release Engineering Support, Troubleshooting and major incident triage capability, working knowledge on automation tools, good domain knowledge of Equities and Fixed income trading flow.**AI Tool Experience :**Good to have hands-on experience using AI-powered engineering and developer productivity tools such as Devin, GitHub Copilot, Microsoft Copilot, or similar AI assistants to accelerate troubleshooting, root cause analysis, incident resolution, log analysis, code review, automation development, and production support activities.**Soft Skill :** Excellent Communication Skill, Able to lead major incident call and speak with global stake holders**.**