Support Analyst

CH01 CHE Fresenius Medical Care (Schweiz) AG; Bengaluru; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Fresenius Medical Care Bengaluru is seeking an application support professional to analyze, diagnose, and resolve technical and operational issues in our enterprise processing systems. The role requires collaboration with ITS product & support teams and independence in resolving complex incidents.

You will contribute to monitoring daily operations dashboards and participate in access control, ensuring secure, efficient service delivery across our healthcare-technology environment.

Responsibilities

• Analyze, diagnose, track and resolve various technical and operational issues with application processing.
• Consult with ITS product & support teams and other pertinent resources as well as working independently to resolve issues.
• Provide technical leadership on complex support items, evaluating support issues and assisting in defining and building and reviewing resolution plans.
• Verify & Ab pp rove access requests for the support team (eg Sharepoint Access; backup eAccess approval; and similar) with verification of resource responsibilities.

Job description

PRINCIPAL DUTIES AND RESPONSIBILITIES: Analyze, diagnose, track and resolve various technical and operational issues with application processing. Consult with ITS product & support teams and other pertinent resources as well as working independently to resolve issues. Provide technical leadership on complex support items, evaluating support issues and assisting in defining and building and reviewing resolution plans. Verify & Approve support team Access requests upon verification of resource responsibilities (ie Sharepoint Access; backup eAccess approval; and similar) Monitor Enterprise Solutions Daily Operations Dashboards; escal... (continues) ... See applicable addendum for department or location specific functions.

Creating a future worth living. For patients. Worldwide. Every day. Fresenius Medical Care is the world's leading provider of products and services for individuals with kidney disease of which approximately 4.5 million patients worldwide regularly undergo dialysis treatment. United by a shared purpose of creating a future worth living for chronically and critically ill people, we care for around 292,000 dialysis patients around the globe. In addition, we operate around 35 global production sites to provide products such as dialysis machines, dialyzers, and related disposables. We aim to continuously improve our patients’ quality of life by offering them high-quality products as well as innovative technologies and treatment concepts.